I had to call a Uhaul representative to get into this location because I was 45 minutes late. The "30 minute window" does not make sense for a uhaul pickup and I was never made aware that I was going to be unable to get my truck if I did not make this window. I then had to fill out a lot of verification / demographic information before getting my truck that really should have been asked far before I was sitting in the cold outside the storage facility. Extremely frustrated.
Andrew K.
Lake County Storage of Antioch
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Antioch, IL 60002
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- 4,0 - Cote moyenne des clients
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Very professional. Need Smaller trucks for next time.
Chris P.The girls in the office couldn't have made it any easier They were very friendly and professional. They made it a good experience. The truck was pretty dirty though and old and smelled. Oh well. Thank You to the girls in the office.
Michael L.No indication a gate code would be needed for pick up. Took way too long to get approved to get the additional code for the key. Got stuck inside after returning the vehicle, luckily wife was on the other side and put the gate code in. The "1" on the inside was not working. The lady who verified the second phone number to my wife was extremely rude. Customer service with her was terrible, tone of voice and didn't even properly say goodbye. Her name may have been Lashaunda.
James S.Great service!!
Florence H.