We wasted an hour in the morning as we attempted to check in because the app was not working properly. We also waited 30 minutes on hold for a customer service rep who could not help us. We decided to bring the truck back early, while the office was open so that the return could be processed by a human being. The rep in the office was no help either. She cracked the door open and said, "Put the keys in the black box." Although the app worked fine during the return process, it was arduous - especially after a long day of moving.
Lisa R
Storage King USA
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Apex, NC 27539
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- 2,0 - Cote moyenne des clients
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The location has limited hours and you can't reach anyone to discuss anything. The manager never called me back after I called and spoke to Uhaul corp and thier phone service 3 times. I would never rent from that location again or reccomend it to anyone. Poor service!
Martin BThe front desk person at storage king was very very bad. She wasn't willing to help when she clearly saw there was an issue with app in picking up the truck and was rude to people(not only me but other people who came to pickup their trucks too). I would never recommend to set this location as a preferred one.
SUNEEL RThe dolly wasn't in the van. Also the lock to the key box needs to be replaced, it had to be jiggled to open.
Ann MThe U-Haul web reservation system is poor at best. Check in was worse; giving incorrect information. Regina on shift at the site was the only thing to save the day. If not for her I would rate 1 star down the line.
Richard F