I was never told that the truck rate was calculated by milage and received a surprise invoice after I returned it.
JOHN L
Astoria Mini Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Astoria, OR 97103
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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I was charged for the 3rd time before I was told the amount and if it was ok.
Chris B, I want to present you a complaint or disagreement about a situation that is occurring with a reservation I have, below I explain in detail. On March 9th I made a reservation (number 73334040) in person at one of their offices, I booked a 10-foot truck, and a trailer, I will be moving out of the City, I made the plans in advance because I wanted to avoid setbacks. Yesterday I went to the same office where I made the reservation just to change the day I would pick up the truck, (it would no longer be Saturday, it would be Sunday) and the person in charge told me that it was fine, that there would be no problems, and later you send me a text message where you tell me that the place where I will pick up the truck is in another city, and the trailer will also be in another City, I immediately called the place where I made the reservation and the person tells me that the truck they had broke down and that they can only offer me a 15 foot truck, and that the trailer is not in this City but in another, I am really very worried I could not stop thinking about it, It has caused me a lot of stress for three reasons. If I made a reservation in advance because you notify me two days before my move of these changes, why did you not take my reservation seriously in advance. Secondly I made the reservation for a 10 foot truck because it is enough space to move my things, I understand that a truck can break down, however a 15 foot truck has a higher price than the 10 foot one, the 15 foot truck is heavier and consumes more fuel, Why should I have to pay for these excess expenses if it is not my responsibility that you do not have more 10-foot units? In addition to this, to pick up the trailer I have to travel to another city with the truck, and those additional miles were not budgeted for in my journey because the city where I was told the trailer is on the opposite side of where I will travel, in this case I will lose time, gas, money, and the excess miles will have to be paid by me? When is it not my fault that the truck and trailer I requested is not at the place where I originally made my reservation? Third, yesterday when I made the call with you, the person who answered me was very unprofessional, I am frustrated and very stressed, and this person behaved very rudely, I strongly asked him to help me and he just said that he could not do anything, the only solution that the means was to cancel the reservation if I was not satisfied, Do you think this is a real solution or a cheap and unprofessional excuse? Of course it is, I asked him to speak to his manager on duty and he denied me, saying that he was not available, really this situation has given me a lot of anxiety and stress, I hope they can give me a solution. Thank you
Omar GNothing. I went to Seaside who didn't have a trailer available. They searched and made my reservation for one in Astoria. Great job for both dealers!
Lenard HFirst time renting a car transporter, he made it really easy and hooked it up to my truck for me. Then when he realized my car required a 6 pin plug instead of a 4-pin that the trailer required, he had the adapter in stock and hooked it all up! I was able to return the trailer a day early, after hours easily. The trailer was so easy to use, everything worked so perfectly, debating just to continue to rent in the future instead of buying our own!
Tiffany N