The storage facility has no on-site management so there was no one to help me with making or editing my reservation. The app did not have this location so I had to spend a long time working with the U-haul customer service rep. Overall it was not a good experience. To many steps and would have preferred to just go to a normal U-haul counter and attendent to complete the process. This virtual system is confusing and took way to long
MARCUS M
Midgard Self Storage Athens
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Athens, AL 35611
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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For a $19 truck I paid $53 and I did not like that
Glen YI am highly disappointed in U-Haul. Over the years, I used U-Haul for many personal moves and never experienced anything like this weekend. It was a roll a coaster ride! This one way move was scheduled in advance. Of course, the movers delayed our move. U-Haul scheduled one truck for in town and the other one way. We sat on the phone for 30 mins correcting this, which costed me an extra 2 hours with the movers. While traveling four hours. We had problems with the power steering in one truck and the other truck brakes not stopping properly. U-Haul scheduled a drop off location that we could not use. We had to drive to a different location. It was a nightmare correcting U-Haul errors. Extremely disappointed customer! I will not use nor recommend U-Haul.
Kathleen hNothing . It went smoothly .
Paul TDon't charge me double when I turn in the truck. I'm still trying to resolve that. It's not the locations fault.
Matthew W