Location and people were great and very helpful. The uhaul process was total crap. I reserved the uhaul for 9am with pickup through the app and after I already provided my credit card prior now the app is asking for a ton other things that should have been done before and trying to sell more things to me that I already said no to. The uhaul did not come with a dolly I asked for and there was no ramp. There was a charge for blankets that I never asked for but the store didn't even have that either so why even charge me? I was on a big time crunch and after waiting a long time the sales lady said the app won't authorize me to use the truck for another 20 minutes!!! Luckily she sped up the process for me but I still didn't get out of there until at least 9:15 but the charge for uhaul of course started earlier. I was highly stressed primarily because of the stupid app. Why can't things be easier?! It was easier without all these dang apps!
Astasia R
Greenfill Lone Star Self Storage LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Aubrey, TX 76227
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Wasn't informed of the $50.00 cleaning fee , I would have made sure it was cleaned before I returned it. Also didn't get a copy of anything to have in the truck to show I had rented it. He was busy when I pick the truck up.
STANLEY YWhen we arrived to pick up U-Haul the manager was left without keys to the building in order to obtain reserved vehicle which made me late to prearranged time of business and once I was finally able to obtain vehicle it was on empty of gasoline which made me have to stop and put gas in said vehicle. After use and return of vehicle then I received a message noting I would be charged 81.00 for vehicle being returned with the same amount it was received in.
jessica bDropped off truck 12:30 (2 1/2 hours early) on Tuesday. Received call from Uhaul Tuesday evening and Wednesday morning requesting return of truck. Truck return not checked in until 12:30 on Thursday.
Alberto PDont use this location. I cant believe they are in business. The customer service is horrible and unprofessional
LYNN B