My first issue is my drop off location was changed without anyone calling me first, which lead to confusion and wasted my time. Then the person at this location seemed to not know what was going on, poorly communicated, and generally seemed confused that I was even there. It was also loud and a mess.
DYLAN K
Wood Mini Mart Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Aurora, IL 60506
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We had to drive 40 min to location. Initially was supposed to be local pick up
Christian LLoud music playing. Difficult to hear attendant.
Raymond HI never received my receipt when I return the truck, and was over charged. The location was not properly trained how to complete my arrival and returning the truck. I’m still waiting on customer representative to return my issues vea email. Due to the over charged.
grisel rI had ordered a furniture mover, furniture pads, and dolly. None of those things were available to me, making my move much more difficult and precarious for the furniture. The truck was old and I feared it would not make it to my destination although it did. The staff were not helpful what so ever. The music was so loud in the location I could barely hear the employee.
Laura E