There were two trailers my size. The kids at the facility didn't come out and help. I loaded first trailer on truck and the chains snapped as I was connecting. So went to second trailer and there was no wiring harness. So I took wiring harness off first one and got the second one to work. Worst experience I have had at a uhaul locationTye M.
Moving Truck Rental in Aurora, IN at Aurora Farm and Garden
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Aurora, IN 47001
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4 Average Customer Rating
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Need to have somebody there so when you sign out a trailer they will know you brought it back because the one up in Hebron Ohio did not know where it was there was no one in there when I got there and they kept calling me and asked me where it was that was the only problem I had thanks for your service greatly appreciated have a good dayKRISTOFER L.
Mr. Kinnett did a great job of trying to find me a truck when the truck they wanted to give me did not have keys. He was apologetic and drove me to Aurora to get the truck that was available after some searching on his part. Check in did take more time than expected and did put us a little behind in our move.Steve T.
All went to plan & fast service at pickup and dropoff. Moving.com movers were great.Paula W.
unattended drop-off but it was within 5 minutes of home and so it was super convenient and the whole process was easy.Robert W.
Dropoff location was great.Patrick B.
Make sure you see they add the shipping pads next time I did not receive mine I paid but did not getEric H.
I had to load the trailer by myself. One of the tires was flat upon picking up the trailer and I waited 8 hours for uhaul roadside to come fix my flat tire.Jonathan T.
Your all have got better the last years thank youJames F.
The employees were extremely helpful and professional. They answered my questions. They made me feel comfortable during the whole process. I would highly recommend this location.Julia H.
I got to the pickup location on Wednesday at 8 AM , but no one got there until 8:20 AM. After getting the trailer hooked up, I asked how to use the strapes and Chains. I received a very quick overview of how to use strapes and chains. When I got to location to pickup my vehicle, I figured out how to use the chains, but it took me over an hour to figure out how to use the Strapes. The equipment to tighten the strapes were rusted and needed repaired or replaced, so I couldn't pull the strapes tight. Luckily the chains held the car in place, but I was nervous all the home. I returned the equipment the next morning, but again no on e was there at the return location (which was the pickup location) until after 8:30 AM and I had trouble getting the trailer off my truck. I called the corporate phone number to get help and finally the person I rented the trailer showed up. I was 45 minutes late to an appointment on a consulting job. I don't know if I will ever rent from uhaul again, because the equipment isn't very well maintained and seemed unsafe. I will never rent from the Aurora location where I picked up the equipment.james W.
Adam was wonderful to work with.Arian W.
Nothing everything's was great! Next time I move I'll use u haul! T u! Mary EldridgeMary E.
Very simple process, friendly staff and a neat building to boot!Joseph R.
Doubled book truck so i had to take a 26 footer instead of the 15'. I am sure it used more gas, but they did give it to me for the 15' price... but i didn't need that big of truck. Waited in line 15 minutes when i arrived. Then waited another 15 minutes to find out i couldnt have the truck i ordered. Then i had to go to another location, which was back in the direction i came from. Where i had to wait again for another customer who was renting a van. All the while paying 4 guys for having to wait one hour and 20 minutes. Because i was late, two men didn't have time to follow me back to unload, had to wait until late and paid $10 to a neighbor to help. I was told the insurance was $14.00 a day. I only had the truck ONE day, yet i see i am charged two days insurance. $29.95 + $55.44 + $14.00 + 1.00 = $100.49 How does the rental tax on $29.95 come to $8.01? This is a scam and i was majorly inconvenienced and had to pay help for standing around waiting. When i received a email this morning telling that i did not return the truck, i was livid. I called customer service and told them everything. I was told that i would hear back within 48 hours to make things right. I do not blame the local business for the error but i shouldn't have to pay for the errors either. The young lady i spoke to this morning was kind, though i was angry. I will wait a little longer to see what the U-haul company is going to do to compensate me for all the trouble. Respectfully, Richard A HaysRichard H.
I was sent to this location after the first location had sub standard equipment with out safety equipment installed. The staff was a pleasant young man but U-Haul needs to inspect and maintain there equipment better.Guy B.
Well the box leaked water inside truck and there is no credit for bringing it back with more gas than suppose to be. The pressure system was not working right also. I spend 300 dollars on the truck and gas for a leaking boxMichael S.
I will not recommend Uhaul to a friend and I will never rent from Uhaul again. The contract was changed the day before pickup, meaning a new location. The day of pickup, the hour was changed to an hour later than scheduled (we had scheduled for 7am; it was changed to 8am). We were told we would receive a code to get a key at the pickup site, We never received the code, not that it would have mattered because the key to the truck was hanging on the wall behind the counter, not available with the code. The location opened at 8:30.Rebecca D.
Pick up location convenient, staff very helpful.Frank C.
The clerk was polite & friendly. He explained that the truck had just been used and because of all the rain, the floors were muddy. The truck also smelled like someone was smoking. It drove very rough and there was actually a tenth of a mile more on the truck when we picked it up than what showed on the paper work, i even showed a photo. I know that it was only $0.08, but it is the principal of the thing.Richard H.
We were very happy with the entire experience! We will use them again when needed and recommend them too others!lawrence N.
Truck was almost brand new. Andrew at Aurora Farm and Garden was great.Jason S.
great fast friendly serviceCathy C.
I would like to know the amount I was billed.Bruce W.
Qiuck in and out good customer serviceDonna L.