The online app has some apparent flaws that would not allow me to check in or drop off as efficiently as I would expect. Sheila was extremely helpful and was the reason why this most recent Uhaul experience was a positive one.
Jeff H.
Hartsels Automotive
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Avon Lake, OH 44012
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Safe place to leave a vehicle but it is all done with the app;
David M.The website experience is awful
George D.The verification process on the app was absolutely horrific. I waited 40 minutes to be verified, which they never called my contact person, and the app chat feature did not work. When I finally called the u-Haul phone number and asked for a status update on my verification the woman was utterly confused and said “you should've been verified right away.†She then transferred me to live verification which said it would be 40 minutes to talk to someone. Luckily I switched back to see the app and it looks like she had pushed me through. I lost an hour of my rental time dealing with just getting the truck because their system is horrible. I will seriously think twice before choosing U-Haul again.
Christopher L.I have rented from Hartzels for many years and they are always so friendly and helpful. I would recommend them to anyone needing a rental van or truck.
William D.