Was at this location for a hour and a half trying to pick up the truck and dolly. Tried just giving the dolly but not the truck after 45 mins after I said no I need the truck and dolly. Horrible experience it should not take over a hour and a half to pick up a truck that was reserved and booked. Never will I go there again and highly recommend no one else to go there.
Steven Wyper
Sunglow Esso
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Balcarres, SK S0G0C0
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I ordered the truck from Regina to Carrot River,but had to go to Balcarres to pick up truck,had to pay for gas in car to go get it and pay for gas in truck to bring same to Regina. That's not performance by your company, It cost me 108 dollars to fill unit in Regina and another 90 dollars to bring it to Tisdale. You tell me why I had to do this,then you charge me another 43 at the end,this is a complete rip off. I definitely don't accept that kind of performance on your part.
Wayne TrombleyI was rerouted to this location since uhaul could not fulfill my original pickup location. When we called to confirm that our truck was in fact there and ready for pick up, the person we spoke to couldn't speak English and kept saying "ok." I was worried that we'd show up and not have a truck due to this. When we arrived in Balcarres, the girl working did not have a clue about what to do. She then called her boss and proceeded to use a translator app on her phone to communicate. She took a picture of my licence and sent it to him which was a red flag to me. She then asked for my cc and wanted to take a picture of that to send to him which I was not ok with. I called uhaul in Winnipeg and was checked in over the phone. I was given a $100 for having to go 60 minutes out of my way because uhaul couldn't provide a truck for my pick up in Regina. I wasted close to an hour in Balcarres, which should have taken 15 minutes. No compensation for my time lost tho. I've since spoken to a "manager" in Winnipeg regarding the communication issue at this dealer and was told when "uhaul stops in the dealer uses a translator app to communicate because he's new to Canada." Great, welcome to Canada. However, uhaul needs to be more accountable when setting just anyone up as a dealer. This place was a joke. Who would let some random clerk who can't communicate why she needs a picture of your cc actually take the picture?? Moving is stressful enough without having to learn Mandarin to pick up a uhaul truck. I'm lucky I didn't have a panic attack because of this. The clerk had no clue about going through a safety check either. If you are booking a uhaul DO NOT BOOK THROUGH THE BALCARRES DEALER !!!! You will have unprofessional service. When I dropped the truck off in Calgary at the Deerfoot location I had the best experience ever. The Balcarres dealer should be taking lessons from the Deerfoot location. Lesson learned though. In the future when I rent a uhaul, I will be asking the question : does the dealer speak & understand English before I commit to a pickup.
Shannon KozakewichThe gent there was friendly and s helpful as he could be with very limited English. It was much better than driving in to Regina.
Dorothea TalsmaNo one there, no answer on the telephone. Filed a complaint with uhaul office.
Shawn Hanofski