Attention Dispatch: when contacting a customer who has a reservation, do not begin the conversation with the worst news. Prevent anxiety attacks by perhaps saying, â€œwe have the size truck you ordered, but you have to drive an extra 20 miles to get itâ€. My poor husband looked like he was going to have a heart attack when he heard the dispatcher say, â€œwe don't have the size of truck you reservedâ€. Thanks to Ryan who straightened out our incorrect contract!Alfred W.
Moving Truck Rental in Balsam Lake, WI at Balsam Lake Hardware Hank
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Balsam Lake, WI 54810
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 6h pm
- Sam : 8h am à 5h pm
- Dim : 9h am à 2h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Balsam Lake, WI 54810
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Customer service was awesome. The young man who assisted me was courteous, professional and very efficient. Job well done.Curt J.
10 to 15 minutes for drop offChris N.
Excellent service, quick, cordial and thorough, we are very pleased with them.Richard M.
Friendly, helpful, courteous people at this location.steven H.
The customer service was outstanding. Bret at Hardware Hank went the extra mile for me. He stayed after hours for me to arrive. He had the Uhaul running and warm when I arrived, and also a big smile. I can't say enough about how great this pickup site is! Thank you Balsam Lake pickup site!!!James H.
Location was not open when we arrived. Hours on U-haul website for location were different from actual hours, although this was a holiday weekend return (12/27). The 24 hour drop box worked completely satisfactorily, but we had rushed to get there before their closing hours only to find out that they closed at 2PM that day rather than 5PM.Christopher M.
U haul itself was fine. Quoted price at time of reservation and charged another. Kid that did reservation inexperienced. Told I signed contract at time of pick up so that's the price. Make sure u verify price at pick up.cory U.
Always good both the rental process and this locationCINDY D.
The staff was no wearing masks and many customers were also unmasked. My truck was reserved but it was returned an hour late. I was not offered any alternatives that were comparable. I waited for an hour for the previous person to show up with the truck. I will say though that the staff was very friendly and polite, while failing to take Covid precautions and risking my health. The truck did not appear to have been washed down before I got in as well.Lia F.
They were great. I will be back and won't hesitate to recommend to anyone looking.gordon D.
I did an after hours drop off and that was very easy to do. I have dealt with personnel at this facility before and they were all very nice and accommodating.Rickey R.
The employees at Balsam Lake hardware are great to work with!scott G.
Great customer service.Adam M.
This person told us we "would not be charged" if we went over our miles and that we had paid in full on pick up" but he mapped us to the wrong drop off point, we drove like 26 miles further and we charged an additional $11 DESPITE brinign it back with much more gas than when we picked up. NOT happy AT ALL. This is the only game in town in NW Wisconsin. They did not have the size truck we wanted. Thankfully, we only have to use UHaul once every few years. Rarely a good experience.Flora D.
Take the 75mph limit off the truck!!!Erick S.
Very friendly staff, and helpful. The customer service agent was very timely in letting us know that there wasn't a truck in our town, but where to find on in an adjacent town.Danelle M.
Employee approached me outside while I was figuring out the dropoff. He made the dropoff very smooth and quick.Thomas T.
Nothing! It was fast, easy and super friendly!!!Thomas E.
Quick, easy, friendly, and helpfulMark B.
Quick and easy check in. Location excellent. Service excellent.Susan A.
Truck was very clean, and ran perfectly. Our rental location, Hardware Hank in Balsam Lake, WI was nothing less than amazing. They were extremely helpful and accommodating. Would definitely rent from them again!Timothy S.
Always great customer serviceJACQUELINE B.
make sure the passenger door closesBERNARD B.