The app-based delivery was a fiasco. The pick-up location is the back lot of a home without any indication of a business location. There is no street sign at the corner telling you which street you're on. The app sucks. I rented and paid for a cart and 12 blankets, which were not in the truck. There was no human at the pick-up location. That left me without the blankets we had planned on. I did not get the phone call that was promised the day before the rental. I only found the pick-up location by investigating. I probably drove past a dozen U-Haul locations in Baltimore City to get this truck, and then I paid you for my use of the truck to get it back to my house. All told, delivery of the truck to me was an abomination and in the future I will do anything to avoid using U-Haul again. You should be ashamed of your performance.
Gardner D.
Hot Wheel Motors
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Baltimore, MD 21215
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Impossible to find, no signs. Felt sketchy
MEGAN C.See above I will be in touch
Gina M.No signage to identify office. No staff present. Had to call contact number to learn staff on errand (I did arrive 20 min early). Waited 40 min total for staff to hook up unit.
Steven S.Was a little difficult to find the place because there was no obvious signage but The truck was new (only about 2000 miles in it) and operated as expected.
Kelvin S.