When arriving, we were told that the Uhaul representative was not there yet. After waiting for 10 minutes in the car, I called Uhaul only for them to tell me that the person was inside and waiting for us. We were never contacted to see if we were there or to come inside. Once inside, the man was very abrupt. I would not return to this location.Margaret D.
Moving Truck Rental in Bardstown, KY at O'Bryan Equipment
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Bardstown, KY 40004
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 9h am à 5h pm
- Ven : 9h am à 4h30 pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Bardstown, KY 40004
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Ashtray was full of ashes. The cabin inside the U-Haul smelled of stale cigarettes. The windshield was dirty and the console was not wiped down because it had sticky residue from a soft drink or coffee on the dash and console. The floor was dirty. I doubt this would pass a covid inspection for cleaning a vehicle after public use. No checklist was completed after this vehicle arrived at the location where I picked it up in the state of Kentucky.JEFFERY D.
Overlooked the uhauls being parked in a mud lot. Weather has been bad lately - I get it. Was quoted a FIRM price that was not subject to change of $84.22. Paid. They raise the price upon return another $30.19. My requested pick-up location was changed to O'Bryan's without my knowledge. No call. No email. No nothing. I showed up at my reservation site and was told to go across town - it's there now. Putting me extremely behind, but okay... so I get to where my truck ACTUALLY is. Do mobile check in for my rental. Had to mess with this for about an hour because of long wait times and so many unforeseen difficulties with the process. Putting my WAY more beyond on my day. Then uhaul mobile stated it was unable to give me the key location. I was across the mud field to O'Bryans. They come out. No one wearing masks. Mess with the most rusty janky lock I have ever seen for 10 minutes before they could open. FINALLY, an hour and a half after my expected pick up time I'm on the road. Then I am informed instead of being able to drop the truck off in Louisville, I have to drive ALL THE WAY BACK to Bardstown to drop my truck off?! So on the same day, i drop the uhaul back off where I picked it up. Literally every single aspect of what I reserved changed. And it is absolutely ridiculous that I was charged more after this absolute shit show. Sorry for the language, I honestly never complain about anything, but I honestly feel like I was screwed all the way around. I hope there is something that can be done to rectify this.kristen D.
Everything was great the best experiences I have ever had with uhaulJANCITA J.
Great experience! Equipment and location were clean. Will rent again.Devin O.
I ordered a dolly online. When I showed up they said they didn't have any and that uhaul will allow you to rent anything even if that location doesn't have it. I needed a dolly so I had to drive across town to another uhaul place to rent. Incredibly inconvenient and added mileage and gas to my trip which exceeded the limit. Not pleased.GERALD B.
Well first I had a half of tank of gas and they had it on paper for full and I went back in office and told them then they wrote on paper it was half which I have a proof and I showed to the guy at counter when I drop the Uhaul off they are still charging me $56 for the fuel that I did not get when I pick it up.Dilipkumar P.
Nothing, was effortless.Jeris W.
Great service and availabilityREGINALD A.
I was not notified that the location was changed. So I arrived at the new location 35 minutes late. Get the truck and take off already late to my appointment. Then discover the paper printout says I have to be back by 2pm. I ask for 6 hours. I didn't get the truck till 9:45. So I hurry to get finished. And one the way back to the uhaul location they call me making sure I would be there by 2. I give the profession Uhaul Company a 1.TOMMY W.
The location and the local store were fantastic. Very nice and helpful.Bradley J. M.
The truck was crawling with roaches!! I had it for maybe 30 minutes and was told I should sweep them out! Then was told I could not have a refund because they do not maintain the vehicles! I called Uhaul and got a refund but after that experience I will never use uhaul again! ??DANA S.
The truck had to be swept out before I could even load it. Had potting soil, fertilizer , leaves and a trash can in the back.Cheryl P.
It was a last minute rental, and they had equipment available. Very nice people to deal with.Pj M.
Great company to rent from! The guys at OBryans are the best..professional and very friendly! Great job!Teresa T.
Was perfect for renting locally and storing items while doing some remodeling at our shop. Will be renting van again next month on a few separate occasions!Laurie M.
Was charged a full day for an hour and a half usage! That's ridiculous! Shame on you. It won't happen again thoughMike D.
Everything was great. Easy access, parking and good selection of equipment.Philip C.
The app makes it simple to rent. I like it better then the paper work and the contract and someone showing you everything on the truck i rent U-Haul quite often this is the first time I used the app pickup. I'll use it every time.Blake B.
no problems at all. pouring rain when picked up, the agent did not delay in hooking up and getting me on the road. great job.Gerald M.
I was traveling in rainy weather and the The cargo part of the truck leaked.donna F.
cancel his contractkenneth R.
Good experience overall! Guys at the service counter very nice and professional! I'll rent from uhaul again if need be!Teresa T.
my first call was to request a van but i was assigned to a 10' truck. when I picked up truck, a van was on lot. I drove truck for few mins and went back. it was cumbersome and I went back and van was available. This was exactly what I needed and made the trip much more enjoyable. Thank you so much for O'bryan equip. for facilitating the changeRamona P.
Make sure you have everything on site at one location for people. Don't make them drive all over town to get what is needed.Brenda Y.