The owner was very disrespectful. He continued to call and harass my husband and I even after we told him we were headed there . An error on his behalf at the time of pick up after he notified me that there was an e alert and under my name that was cleared he left the premises before we were able to get the truck , afterward he returned about 4 hrs later after our reservation we sat on the phone with multiple U-Haul people who attempted to figure out what he had done to create the issue . The alert was removed 5 minutes after he pulled off he did not have patience to see this matter through upon his return he failed to acknowledge i was still there even after i walked up to him to describe that something was wrong and needed to be corrected because we were unable to get our truck . He walked away and went to service other customers who were male and ignored my request he then walked past me and looked back and stated i needed to sit in his waiting room after he served individuals who pulled up hours after me . I waited an hour and i believe he still wouldn't have attended to me if it wasn't for one of the customers stating i had been there long before them and he needed to wait on me . He even argued with them stating i had to wait I was upset because i was three hours late for a pick up He did not update our pick up time when he finally handed over the keys and also charged us for the safe move even though i declined . My original file should show that He called my husband threatening to call the police because we were in a stolen truck even though we were less than 30 min past the time . He did not have any respect for us and spoke to us and such a rude manner when i dropped th U-Haul off i made sure to inform him that i would be reporting him and no longer coming to his location . He then stated he didn't care and that he would make sure i was never able to get another U-Haul again, he said he was independently owned and “they†couldn't do anything to him . I have rented U-Haul nearly every week or two for the past few months due to my business needs . But i am not only disappointed but hurt that i was treated like this as a customer after I've spent thousands with the company
ANGEL W.- Louisiane LA
- Bâton-Rouge
- 70806
Moving Truck Rental in Baton Rouge, LA at Mt Moriah Baptist Church
(Concessionnaire U-Haul dans le voisinage)
Services dans cet établissement :
Pour nous contacter
7605 Tom DrBaton Rouge, LA 70806
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam - dim : fermé
One-Way and In-Town Local Rentals in Baton Rouge, LA 70806
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
There should be an option for different rental hours. Sometimes you just need rental 2-3 hours to accomplish a task that you otherwise cannot do with your vehicle. I am sure such an option would bring in more renters
Alice B.- Rating:
- 4.0
I can't think of any improvements.
Harry H.- Rating:
- 3.0
I did not request the insurance but was still charged for it.
Ericka B.- Rating:
- 1.0
Mt. Moriah Baptist Church is not in the safest area of town. That fact, coupled with the hour and a half it took for our verification to go through so we could pick up the truck leads me to never want to use or recommend U-Haul again. For starters, why can't the verification process and all the info they require not be given beforehand (we ordered the rental truck the day before). I had issues with the automated system returning the truck as well. It was a terrible experience overall.
William M.- Rating:
- 2.0
Customer service wait was too long
Kasha W.- Rating:
- 5.0
The proprietor was efficient, professional and friendly...I would rent from him again.
HERBERT G.- Rating:
- 2.0
The salesperson was very rude. I paid for the truck for 2 days, and while having the truck I was rushed.
Ashely C.- Rating:
- 5.0
N/a
Ricardo R.- Rating:
- 4.0
It took about 15 minutes to get approval that was a long time
Sandra W.- Rating:
- 2.0
The check in process took a lot of time and the U-haul website and app is not friendly user at all. Although I did the check in online before I arrive, we had to do the same process again at the office. Also, I could do the return process by myself, everytime I select my location, U-haul app was not able to detect my location. Also, I had no choice to enter my return location ,manually. So, I had to just put the keys inside the box beside your u-haul office. I think your u-haul app needs major modeification to make it much easier and more efficient. Another comment is that, following your confirmation text, I went to pick up the truck from 1260 Florida street at 9 am July 2. However, the requested car "26 feet" was no available there and I had to go to another location "7605 Tom drive" to pick up the vehicle. I think you u-haul app should be more accuate. Thanks
Hany H.- Rating:
- 2.0
We really didn't care for the online check in and check out. Not user friendly at all. In the future, I'll only be using locations that provide in person service.
VIRGINIA A.- Rating:
- 5.0
Great trailer rental experience. Staff was very efficient in getting the hook up complete, paperwork done, and getting me on my way. The return was just as easy. Nice to know kind people and good service are still around. Thank you!
Charles D.- Rating:
- 5.0
Keep up the good work.... Superb??????????
Angelica R.- Rating:
- 5.0
Super nice and easy to deal with. Will definitely make this my go to U-Haul location.
Dwane B.- Rating:
- 5.0
Great equipment and great help was greatly appreciated!
Jeff C.- Rating:
- 5.0
Cruise control for 20 foot. Trucks.
Raymond S.- Rating:
- 5.0
Managers were so nice and helpful! Highly recommend
Evante T.- Rating:
- 5.0
Amazing service. Will always do my uhaul business at this location
Daniel N.