Location did not inform me of the possibility of mileage charges on my pt to pt rental. My trip was over 400 miles. I included a second stop to drop off furniture from my dead mother to her sister. I went 60 miles out of my way and was charged $1/mile. IMPROVE CUSTOMER EXPERIENCE BY MAKING HIDDEN CHARGES PUBLIC.
Geoffrey S.
Valley Auto Center
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Beaver Dams, NY 14812
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- 3,0 - Cote moyenne des clients
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I asked to rent for 2 days. had to call 1800 # to get access to my acct info Learned it was only rent for 16hrs. I had to call back 800# to extend to 48 hrs. Mi trip is put in as 60 it was actually 34mi 1 way did 3 trips of 34 miles 1 trip 0,1 cause new address 2 doorsdown . Charged me for 206,2 miles. My miles put on truck is actually 136 miles. Had to buy dolly , ratchet straps cause there was none. no blankets returned truck at 7:10p they marked it as 7:30. Charge me 3 rentals grand total almost almost $400. Emptied my bank account. I have no money to get my boyfriend diebtic supply's , my medicine , dog food , gas to get back, forth to work.
Stacy T.Very friendly and helpful. They mounted the trailer to my truck themselves. They borrowed me their adaptor. Very nice people.
Ibrahim A.Have someone go over vehicle dash functions.
Donna W.The problem is the person thst took my reservation from the day before never made it clear the trailer was not in Elmira where I was looking tk get it from . This was poor service and shocked me cause I've used uhaul many times and never experienced this. It cost me that day not to do what I needed done and time there and back cost me gas and time. I know you can't give people things . But when we call you we expect your staff to help us not cause more stress in our life.
William S.