Biggest frustration was with U-Haul online system. Kept giving incorrect drop off location and instructions, then charged "extra mileage fee" because we dropped truck off at neighborhood dealer, two blocks from our designated destination, instead of location we didn't agree to an hours' drive away. Wasted both time and money.
Patrick S.
Jersey Shore Lawn & Land Maintenance
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Bedford, VA 24523
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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The mobile app is one of the worst I have ever used! Every page tried to upsell and the opt out was very opaque. Getting the code to open the truck required a phone call. The truck was dropped in the agreed location, later when I attempted to “check in†the return, the web app prevented me as I was no longer at the location.
John B.Not very happy with Uhaul. Hope Uhaul makes good on discount.
EDWARD C.We were scheduled to pick up our Uhaul with the mobile pick up. Keys were in the vehicle however there were no instructions on the site nor in our emails. It was rather frustrating. After waiting on hold for 30 minutes we utilized the chat option and was able to be connected directly to a scheduling agent that was extremely helpful! Katelyn was her name and she was wonderful! The independent dealer did not schedule out pick with mobile and that was the issue. Thankfully it was resolved, just later than expected.
Timothy O.Was not able to get the lock on the door open to get the keys. Office help tried for 30 minutes and FINALLY got it open by shear chance. Check engine light came on just as I was leaving Roanok,VA. Stayed on for the entire trip.
Jeff O.