Horrible. No person at location the building I all locked up. With a note on door to call a number for U-Haul customers. I called. About 15-20 min later 2 older men show up asking what I wanted. I stated I rented the 4x8 trailer they told me to back up they hooked it up. Told me to turn my hazard lights on and I was good to go they would send me information in an email. I get home. The trailer is damaged inside was not cleaned out and I got over charged $30.. I called U-Haul to report the damages and that the inside was not cleaned out. Talked to (2) different people then a few hrs later I get an email from U-Haul to confirm the trailer and plate # when I had already given that information to the (2) other people I talked to. And the plate and trailer # in the email did not match and what trailer I had so once again I am on the phone with U-Haul. Talked to (2) different people again about giving them the correct plate/trailer # and stating That I got overcharged $30. This whole experience was horrible. My house is currently on the market and will need to rent a truck once it sells and will not be using U-Haul.. it's 3 days later and still no refund.
Kerri T.
Montgomery Farm & Garden
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Berea, KY 40403
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- 3,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Super easy to book using online tool and resources. Even though this was special equipment, calling for support was not hard. Location is very customer service focused.
Shawn S.This was a drop off location only, there were no personnel on site. However there was a handwritten note on the door with instructions and a phone number if questions.
KELLI A.Do not know it was my first time. Talked to a person on the phone did everything on the phone. Did not see a person.
JAMES V.Dropped the truck off Sunday, and it wasn't checked in until Thursday. I kept calling to check on it so that I wouldn't be charged.
Matthew H.