The location was fine. Customer service on the side of UHaul was an absolute joke. My reservation was for 11am. I didn't leave the parking lot until after 12pm because of the poor quality of the UHaul website.Sarah F.
Moving Truck Rental in Bethlehem, PA at RJs Mini Mart
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Bethlehem, PA 18015
(at Lehigh University)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun-dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Bethlehem, PA 18015
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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The online system is too difficult to navigate and it doesnt allow corrections. I forgot to refuel, I only went 25 miles, less than a gallon of gas. I was charged 19.75 for mileage and then another $21.60 fo 5.4 gallons of gas, which is not true. I was robbed of the $21.60. I called immedately and then was told I had to wait for the gas station to close out the rental. This was the worst experience with uhaul I have ever had. Mini mart staff extremely unhelpful also.melissa M.
I was the driver and became very very ill during my rental, and returned my truck earlier and with a fraction of my anticipated miles. I had a friend finish the checkout process. I was charged $34 dollars for returning the tank between the 1/8 and 1/4 mark when it was at the 1/4 mark beforehand. We told the manager at the rental place our situation and she ensured us things would be fine. Uhaul has no compassion or understanding during COVID for a 1/16th of a tank?!Bailey S.
stop doing business with this locationWarren F.
Ordered dolly but not providedLifeifan D.
Staff at RJ mini mart were not helpful and would not answer any questions. It was the first time I had to do an online pick up and had issues with the app. The staff did not seem to care and did not want to be bothered. Extremely frustrating experience. Would never go there again and advise others to pick up at another location.Wendy G.
The location was fine although the clerk inside knows nothing about the Uhaul process. The website/app did not function for my rental. I had reserved the vehicle for 8:30am, using the on-line system to pick up. When I arrived my phone said I had to wait for the store to open to get the key. I went home and came back an hour later to discover that the clerk in the store knows nothing about how the system works. Called Uhaul and was talked through the process, taking photos of my license etc etc, until we got to the point of unlocking the key box. No code. Call dropped. Call back. Repeat story. Finally I got the key code and the key and was on my way 2 hours late. I guess it's not a big deal, eventually the system worked. Why not just tell the customer to call in the first place? The system isn't working for this locale, so just have everyone phone in.Erica H.
Put on instruction the key box is on the side of the building it wasn't clear where the key box was locatedShanise V.
The smart phone method of getting the key etc was a bit tedious. Took over 20 minutes. Plus the smart phone told me to return the key to a yellow drop box, not the black one I collected it from. Other very smooth.Brendan V.
We had to wait about 15 minutes to get the van and then it smelled like vomit. We had to stop and buy disinfectant and air fresheners in order to pick up the 750 dozen donuts we rented to van to grab.Brandice M.
There was only one person taking care of both counters. I was there for an hour before I received van key.Magali M.
Agent was very helpful and patientRene K.
Took way too long toclose return of vehicle. Not a UHaul dealer location. Not totally dissatisfied however.David F.
Process was awful. Whatever I had to do online, I had to repeat at office. Huge waste of time. Worse on return with having to take multiple pictures of vehicle and mileage, even after attendant had already checked both. Vehicle was dirty on pick up with no wiper fluid. Wasn't made aware ahead of time that I would have to fill up gas tank, especially since I was paying for miles. Final price was not broken down and was considerably higher than initially quoted.brad B.
store wasn't open until 15 minutes after it's posted time, the employee was rude and made me wait even though I was the first person there, never was given the moving blanket I requested and paid for although they did reimburse me, the location is dirty and slow. Nothing wrong with UHaul, just the locationJosh F.
The owner processed my paperwork. He was professional and friendly. This is now my go to U haul place.Dmitri P.
The mobile 24/7 share did not work. I did not sign up for the insurance but it charged me for it.Savanna S.
Everything was neat and well organized and the personnel were kind, courteous and knowledgeable. I will use this location again. Thank youedrie M.
I was disappointed with the total amount. I did my reservation on line and got a set price and when I got to the location they charged me a different amount. I would have made a big deal that day but I was in a rush. However, the day I went to return it no one was there to speak to. It's just sad we have to worry about all these hidden fees.Sonia L.
This location is a gas/convenience store. At check-in, the cashier was the only one working. I was shunted to a second counter location and had to wait at least 5-6 minutes while he waited on other customers. Then I had to give him my license AFTER I HAD SENT A PHOTO OF MY LICENSE ONLINE ! The blankets were piled in the corner of a storage room - took two trips to carry them out, myself. The service at the end of my rental was much better, but it still left a bad taste in my mouth.David S.
Get more tracks, just incase one is onrentSHILULI K.
When I returned to R and J mini mart to return van in Bethlehem pa . Someone keyed both sides iof my 2017 Chevy Cruz lt. I am pissed the cashier there told me my car would be safe there . Bullshit I am so mad - now a criminal investigation .Jackie T.
The estimate provided online BEFORE rental was deceiving. When I returned the vehicle I HAD to pay 30% MORE of what was originally estimated. This is theft!Jose M.
Liked the backup video in the rearview mirror. Good experience.Daniel A.
Great pick up spot. Gas station right there. So when yiu bring the uhaul back. you can get the gas needed right thereNICK S.