Picked up truck after hours. Truck was buried behind other rentals. Luckily, an employee happened to show up after hours and was able to move equipment around. Truck had gravel all inside of cab. Check engine light came on in truck minutes from destination.
William WITHAM
Southside Rentals
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Bloomington, IN 47401
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,0 - Cote moyenne des clients
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More staff, so the poor guy at the reception doesn't have to overwork himself.
Yash KumarSet an appointment to use the mobile app for a 24-hour rental at 5pm after the store was closed. Get there to pick it up and the truck I was assigned was blocked in with no way to get it out. Contacted online support and it took almost an hour, after being transferred 6 times (5 of those being to the wrong 'department') finally I get a rep who knows what she's doing. She gets me into another truck and saves the day. However, the dolly and moving pads I ordered were not included. This makes moving an entire house worth of stuff hard to move for one man. Before my rental period is over, I contact online support and explain the situation so I ask to keep it longer as I am having trouble getting everything moved. They said no problem, we'll let the store know you are keeping it for an extra 24 hours. Guy from the store calls me the next morning with a crappy tone asking why the truck is 16 hours late. Then after I drove half the distance I estimated and didn't get the supplies I was promised that I paid for as per the contract, they try to charge my card extra after I return it! Lol, only reason I gave them 2-stars is because I did indeed get to rent a truck. Truck I rented had obvious front-end issues as well. Really hope I never have to rent from there again, at least not for a U-Haul. Absolute train wreck of an experience. Wish I could remember the lady's name that helped me though. She worked in the Northwest Ohio department and literally saved me from total disaster. Her name might've been Nan? Give her a raise.
Steven WytheThe vehicle was obviously barely maintained. I don't blame this on the location but on uhauls practices. The truck needed an alignment so bad that I couldn't see the speedometer because the steering was turned in front of it when you drove straight. Unacceptable from a company that makes plenty of money off of random fees and insurance premiums
JAMES KENNEDYThis location needs to ensure the equipment is in good, proper working order. I rented a tow dolly and the straps were in poor condition and hard to use. The camshaft buckles that the straps go into were Rusty and very hard to turn while trying to crank them down
Shawn Arthur