Truck was filthy. Check engine light came on a few blocks after leaving location. Upon returning to location they determined it was associated with gas cap and fixed it. About 90 miles into the trip, I stopped to refill the washer fluid, but determined it did not need washer fluid, I erred in how to engage the washer fluid during the trip. Upon resuming our travels, I noticed the check engine light was on again. I stopped and checked the gas cap and looked into the engine compartment, but could not figure out what, if anything was wrong. The light remained on for the duration of the trip (280mi). I noted this to the drop off location. In addition, the U Haul app does not work. It never showed my reservation and at present still does not acknowledge the reservation. I also received three separate pickup locations and had to call around to figure out which one was accurate. It was also very difficult to get any information. I had to request an email from the scheduling location in my original location. When I received that email, I found the links also had no acknowledgment of my reservation. In essence the reservation was very frustrating and required a great deal of effort to confirm I even had a reservation and a pickup location. This part of the process was very difficult and needs improvement. I appears the software and the app is basically unusable.
brad v
MVP Auto Sales
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Boise, ID 83706
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We originally had picked a different location, but we had been asked to change locations because the truck they wanted to one way was there. Not a big deal. We were also told the truck would be ready by 10am (reservation was at 12pm), so we assumed being there around 1130 wasn't a huge deal. When we arrived, first the interaction was strange. Zero talking. I had to ask if everything was OK at some point because the person helping us didn't make a sound for several minutes. The truck we received was super dirty. They told us that they hadn't checked it in yet so they didn't clean it. Additionally the truck struggled a lot shifting. It would rev loudly and then down shifting to slow down was loud and sudden. I actually was mildly worried it would break down. All in all it was a fine experience. We have rented from Uhaul before and never had a vehicle or interaction like this before so it was super strange.
Kaytlin LAdvertised to be open until 6. They were not.
Denise J