The truck was clean, but as it is winter, there was snow and ice build up on the windshield that I had to clear off before even leaving the parking lot. not knowing I'd need to check the back, it was until I got to my destination that I discovered the back taillights were covered with ice and the load door was frozen shut! Thankfully I had help, and with some effort and creative thinking, as I didn't have tools with, we were able to chisel the ice off just to open the door. Had I not had help, I would have had to return the truck, unable to use it. I will say, the customer service was good, the rental process easy, but the fact they didn't clear off the snow or make sure nothing was frozen shut, was very disappointing.tracy O.
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Brainerd, MN 56401
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Rented a UHaul Box Truck from this location with much regret. I denied all additional add on services, though charged for some. It has been two weeks and have not received the refund. The truck was cold and covered in snow. Parking lot was unplowed making things additionally hard. Moving is already so overwhelming, I will look for better customer service elsewhere next time.Talia B.
Fantastic service, even warmed truck up for me when I arrived.Mark O.
Staff was super helpful at getting me in the right truck at the right times. All my questions were answered and I felt confident in knowing I was getting what I needed.ANDREW R.
They failed to check in the truck for 3 weeks resulting in a charge of $600 that has yet to be resolved.Nicholas M.