There were no other customers during our visit. The clerk was standing at the front door taking a "selfie" and texting as I walked up to the door. As I walked in, she headed back behind to the counter and said we had to move the truck to the other side of the building and get the mileage. I went to the door and told my husband to move the truck and record the mileage. I returned to the counter and waiting a few seconds while the clerk finished her text. She then went to the computer asked for the name of the reservation. I stood and waited several minutes while she worked at the computer and sent texts. I asked if she needed the reservation number. She said no, and asked a 2nd time for the name. After standing at the counter 5-10 minutes, she tells us we will get an emailed receipt later in the day because she has to contact U-Haul. I asked if she could tell us what the final charges would be. She then got very indignant and responded a little louder "I just told you that you would get a receipt on email later." (She had not gone outside to inspect the truck - and given the service and attitude we had received thus far, we were apprehensive about leaving without some sort of receipt.) I told her I really wasn't comfortable leaving without some sort of receipt and acknowledgement that we returned the truck on time and with the appropriate gas. She then said a 3rd time. through gritted teeth, "I told you I had to contact U-Haul. The truck is here on the lot, you returned it, it's here." I told her we would wait while she contacted U-Haul. She got very angry and yelled. "The truck is here." At that point my husband said "let's go". The clerks phone dings again as we head to the door. I told my husband as we reached the door, "she's too busy taking selfies and texting to help us." She heard my comment and began screaming (not exaggerating) "Get the fuck out of my store." Get out of my fucking store." We are out the door as she busts through the door, still screaming, "you fucking bitch." And more. Much more. Her reaction to the comment I made to my husband confirmed that she was texting while waiting on us or she wouldn't have become so enraged. The whole experience was unbelievable. This young woman acted like a very nasty child and actually became a little frightening.
David H
Belsches Kwik Stop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Bumpass, VA 23024
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Évaluations des clients
- 3,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Poor experience. You over charged me
Nicholas JIt's a bit out of the way, but the customer service was friendly and excellent
Allen FEasy drop off site.
Rachael OUnfortunate this location does not have gas available if you need to add for return.
James M