I rented the truck on Thursday, June 17th 2021 @ 4:56PM. The place where the trucks are located is not an official u-Haul. There are no real parking spots available. I had to walk down the road (next to a KFC) to get to where the truck was parked and the person in charge of renting the trucks was not very professional. I was directed to get into the cabin and check the mileage and cleanliness, which I did. Then I was told that I HAD to park the truck at this exact location and if I parked it anywhere else the police would tow it. He left me there after that and did not go through the truck with me. I did this alone and documented it on the site. On returning the truck (I was on time for this), the road where he told me to park was barricaded, I tried to call him at 4:51PM on Friday June 18 2021- no answer. I had to turn the truck around and take a small diversion so I could get to the parking lot (where his computer store is) in order to ask him for help or another location to park. His shop was closed early. I tried to call u-Haul customer service but it took about 20mins with no answer. My phone was on a few percent of battery so I had to cut the call and order an Uber to pick me up before I ran out completely so I could get back to my wife who is 38 weeks pregnant. I have now been charged two days rental because I was "5mins late." This is unacceptable. I tried to call him to dispute this and was met with terrible customer service, I was even shouted at, like it was my fault he went home early. I will NEVER recommend renting from the Computer Clinic "u-Haul" and I'm hesitant to ever rent from u-Haul again. I have never been treated this way by a business before, this is disgusting.Stuart B.
Moving Truck Rental in Calgary, AB at The Computer Clinic
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Calgary, AB T2X2X7
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h30 pm
- Sam : 9h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 6/23/2021 - 6/25/2021: 9h00 am - 5h00 pm
- 7/1/2021: Fermé
One-Way and In-Town Local Rentals in Calgary, AB T2X2X7
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Évaluations des clients
- 3,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
It's all about customer service. It didn't happen here. I will be picking up my next rental at a different location.Robert M.
Starting with a full gas tank and then having us, the customer, return the vehicle with a full tank would be easier then guessing how much gas it takes to get back to the level it was at when first rented.Jack Z.
They asked me too have the truck back before noon because they had somebody else that wanted it and also because they close at noon. Pulled up at 11:58 and they were closed and nobody around. I also took a pick of the gas guage before and after the rental to show that it had more gas that when I started but the next day they charged me $20 for the gas and $30 as a service charge to fill it. I immediately emailed U-Haul and they issued me a refund for both. Also very unfriendly. I have always used the Blackfoot location and will be going back there next time.Sandy B.
The owner was so rude and abrupt. It was shocking abd upsetting to converse with him. I honestly cannot believe that he is a business owner and daily deals with the general public. I am an average, reasonable person and he talked to me in a demeaning and rude way in front of my 2 kids. They were disgusted by him. He should not own a business in my opinion. I would never, ever recommend this uhaul location to anyone, quite the opposite!!rochelle H.
Nothing you are my go too when l need a truck Keep up the great experienceKatherine W.
Windshield had a large crack, and many rock chips. Location does not offer phone check out, even though I picked it and an email was sent confirming it. That meant delaying my project till the location opened. Then when I arrived at location I was told U-HAUL was down system wide. This resulted in another 2 hours delay. Also cost me an extra day rental.Jon P.
Everything was great.Tracey W.
Excellent friendly service.Alan P.
The inside of the vehicle was very unclean. The truck showed e-brake fault message twice (the office was closed when I returned the truck at 3pm, so couldn't tell the reps). The service was prompt and courteous.Mark B.
Thank you for a great experience!!Brina S.
This location is not the problem it is your customer service over the phone. Nobody mentioned the extra cost of insurance! Secondly starting out with less than 1/4 tank is not great. I would rather not have to find a gas station right after leaving the Uhaul pick up place.crystal josh F.
This location was very disappointing compared to other UHaul locations. The employees failed to comply with the local face mask bylaw and it was too small to accommodate the two customers and two employees. The vehicle had a change engine oil notification the entire time. The back of the van had not be cleaned (i found pieces of broken glass).Chris M.
The guy on the phone was rude and rushing me through my questions. The truck was dirty on outside and inside..which is not acceptable during covid especially. The reutrn online thing didnt work so we had to call in and wait 25 min for someone to answer. We always have issues with uhaul. Won't use it again.Mark D.
The truck was oldKevin T.
The guy running a store probably had a bad morning and was noticeably annoyed, he couldn't find my reservation and repeatedly asked if it's under different name. 30 seconds later he found my reservation under same name as I originally told him. Printed invoice also had and insurance billed in even I tho I declined it during reservation I didn't complain about that just not to make an awkward situation even worse. If I wouldn't be so short on time I honestly would walk away and go to enterprise across the road. Equipment wise everything was good. Just a given location and person running it.Artur G.
First, your prices are out of line and way too expensive. Secondly, the van was not clean, there was no washer fluid, there was no snow brush / scarper in the vehicle. I had to clean off the windows with my credit card. Thirdly, what in the heck is an environmental fee? Something else to drive up your already exorbitant pricing. U-Haul will definitely be my last choice for vehicle rental in the future.Russell D.
Tires on the vehicle were bald. Made it very difficult to get traction on icy roads. The rest of the vehicle appeared in good shape.Stuart G.
I rented the U-Haul for 1600 because I work in the Emergency Department until 1515. I received a phone call that day saying I had to arrive before 1600 or else I'd lose the booking. Even though the website had options all the way up to midnight. So I rushed there and bately made it. The man was rude, and the second employee sat behind him watching the hockey game the whole time. I got the truck, did my thing, returned the truck. The next day, and the following three days, I got phone calls from the unhaul dealer asking for payment despite the fact that my credit card had clearly been charged and I clearly explained that. Overall, I would never rent from here again or recommend anyone go here. Everything was just awful.Kristen J.
They were rude, threatening, and even tried slipping in an upsell, that I had not signed up for online. I would advise no one to ever do business at this location. I have used uhaul all over North America. I had only two bad experiences. One was in Toronto when an employee extorted a "tip" from me when in the yard (after the office). I never had that happen before or since, anywhere...I am a notoriously big tipper. But that was just an employee. This guy in this Calgary location was the manager of this store. It was like he had a chip on his shoulder from some recent uhaul event of some sort.Les H.
He never did a walk around just told me to check mileage and sign. Then when I returned truck I had to return it to a parking area on the street got stuck in the snow and it wasn't deepGordon J.
the location was hard to find even it is just on the roadside.dongsheng G.
Ive used U-Haul about 6-7 times in the last three years and this location specifically has been the most convenient, as far as customer service and processing payments go. Very nice gentlemen working at this location. Just wish it wasn't so far for me but would make the trip over there and recommend that location. Thanks!Madeleine V.
Given a truck with 2 inches of snow and nothing to clean off the snow or ice, This is unexpected, I had to run the truck 15 minutes to melt ice and use credit cards to scrap the windows, this is unexceptionable when paying $150.00 and an ice scrapper is $3.00.Lester A.
The vehicles were dirty, The windows weren't even defrosted. Javier was very hard to work with as far as wanting to use another credit card than first offered. We were very surprised the card we gave him even accepted the charges. There was no washer fluid, and the whole time a check engine light was on to change the oil. We will most likely go way out of way to use the Blackfoot location and not deal with this office againSteve D.