Overall, I had an “OK†experience, I really didn't appreciate the hoops required to jump through to pick up a vehicle remotely… My credit card information was already on file, every single one that I took were rejected at first, I had to take a front and back photo of my drivers license, then i was asked to surrender one of four additional items: a contact that's either friend or family, OF WHOM YOU CALL? if those contacts don't pick up and I have to provide more contacts and so on and so forth. A copy of my rental lease agreement which no one carries on their person, a passport, which I do not have, and I don't assume people bring with them when they go moving and one other item that I can't remember at this time. It's not the most user friendly system. And whatever happened to being able to pick up a U-Haul from whatever location and drop it off at whatever location? Why did I have to rent a van and put over 300 miles on it instead of just going to San Diego renting a van and driving it up here with my stuff? I don't know when that policy changed, but you need to bring that back because this “vehicle needs to be returned from whatever location it is picked up from“ garbage needs to stop. I will not be using U-Haul in the future.
Michael D.
Academy Film & Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Camarillo, CA 93012
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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always have a pleasant experience in this particular .
Estrella A.Very nice and accommodating person at the desk . Best experience ever renting a U haul at this location . Planning to go back again to same Location this week because of the experience I had
Lillian A.The reservation was handled great.
Herb G.Some of the instructions were not accurate. During the check in process I was asked for my passport which then somehow was bypassed and I was able to complete the check-in process. The key location was mentioned on the rear side of the truck but it was in a lockbox at the store door.
Praveen J.