I selected an â€˜over the counter' pickup when I booked a van rental on the U-Haul website. I did this because I didn't want to complete a pickup online. I recently experienced a serious hack incident and want to minimize my online â€˜footprint' When I got to the location it was closed! No staff were in sight. I phoned the company involved and their only response was to tell me the keys were in the back of the van so I had to download the U-Haul app and complete the pickup online! I called U-Haul's customer service line. Their advice was to do the same or they could find another van at another location! At no point did anyone apologize that I did not get the â€˜over the counter' pickup that I'd requested! I needed the van urgently so I had no choice but to provide my personal details online and complete the pick up online. U-Haul should not offer an â€˜over the counter' pickup if it is not, in fact, available!! I am one very dissatisfied customer, who is unlikely to return for future business!!Robert Frank Dar W.
Speedwrench Automotive Limited
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Cambridge, ON N1R5R6
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!
Évaluations des clients
- 3,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
A whole hour wasted just to get the keysRahul S.
Truck was full of melted chocolate ega and not swept out. The cab absolutely stunk and made my son who was driving want to vomit. The whole thing was more bookings fault as we were to get a cart and blankets in the rental. I booked ahead for these things and the booking made a mistake not knowing it was closed on the Monday for stat Canada Day holiday. I was sent to this location. Not far but it took us over an hour to deal with the phone to change the location and find a truck for 24/7 pick up and then they wanted it back for The original time out time frame. I was very agitated by the whole process as I bad people waiting to help and they had places to be after as well. All and all not a great experience for the 24/7 pickupMark S.
There was nobody at the location to help us. It took more than 20 minutes for somebody to reply to us just to say that we should do everything online. The truck was dirty and the parking brake was broken. Besides that, the air pressure of all tires were flat and the truck was with a low fuel level. Horrible experience.Carolina L.
This location was indicated by the reps as open however, it was closed. This delayed our move by 2-hours. Not satisfied.Warren R.