Dear Kiddies Fun TrackTeam, First of all, we're all human, and I understand that one rental experience doesn't define the overall quality of your service. You likely have 11 months of excellent service and many happy customers, so I wanted to acknowledge that upfront. This was my first time renting a one-way truck, and I wasn't expecting to pick it up at a different location than what was confirmed on the app. I've learned that I need to double-check the pickup location on the receipt, which is a helpful tip for the future. Regarding the one-way truck rental process, I found out that accessing the truck key required opening the locked bay at the back. Unfortunately, the lock was quite stiff and needed significant force to open-possibly due to the cold weather. Additionally, the app didn't work as expected during the process, and I had to use the website to complete the truck pickup. Overall, this rental taught me to be more patient and to give people the benefit of the doubt. I also want to take a moment to thank Christine for her excellent customer service-it made a real difference. Thank you, Dex
DEX K
Kiddies Fun Trak
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cambridge, ON N1R7H9
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