My complaint is about the charges. I've tried to download my document but it isn't working. It was late when I turned in the van by phone. I had the van for 12 hours. The total bill was 232 $. I paid for extras of 20 $and 5 $. How does 19,95 $ a day become 232 $for 12 hours?Carolyn S.
Moving Truck Rental in Canon City, CO at Canon City True Value
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Canon City, CO 81212
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Sydney at True Value UHaul was great. She was knowledgable, friendly and took good care of us. Highest ratings!Hazel Z.
The Crew went above and beyond with their service.Gregory D.
First off it wasn't the location nor the true value that was a problem... It was the UHAUL website, as well as whatever UHAUL employees the poor true value personnel had to reach out to... The developers of the website need to rethink their career choice or scrap the entire platform and start fresh! As I waited just outside the office that the true value employee stepped in to make a call to UHAUL, I was blown away by the lady on the other end... She was extremely rude, condescending, had a horrible attitude, and seemed to not give the least amount of well anything as far as customer service and employee relations go... If somebody were to talk to me on such a way in a similar situation... I'd either be seeking some sort of repercussion, relocate, replacement of myself or her! That's if I didn't just walk out on the entire situation... These guys are running a hardware store as well as taking care of a fleet of trailers, and moving vans/trucks..! All that on top of dealing with disgruntled would be UHAUL renters... The majority upset do to double bookings, incorrect website information, and the always displeasing lack of human interaction when trying to resolve even the smallest of any/all issues that are certainly sure to arise! I'd say at the absolute minimum your website is in serious need of an update, a to the point, streamlined, and easy to navigate user interface, it should also be coupled with an easy to use and understand data entry and collection system or device to ensure far better results top to bottom and in turn have far less complaints, unhappy customers as well as employees... it's that easy... if only, right? Simply my thoughts...Levi S.
Nick and Caleb did an excellent job. However, there should have been another man to load the truck and possibly a bigger truck. Not having this available cost me another $1000 to get everything to our destination. It is more important to me to get the job done correctly rather than trying to beat some arbitrary time goal.Randall Y.
Initial quote was for 77.45 and I expected maybe $20 more but when I went to pick it up she said $149 â€”- I said no way you quoted me 77. She then called and got it lowered to 99, but there needs to be a better quote system.Louanna S.
Well I have a long story are you ready........ We rented and the 10 boxe to small ....... Return it within a couple of hours so we change for bigger box 15, Had to go to a different location to pick it up........ â¤Employeesâ¤ in Canyon City were amazing!!!! So within all the confusion they gave me next today free 9th. with the truck because they did not have storage, That I kept talking about to them and they kept telling me that I would have one.....I had to go find one..... I hope you all this chaos I will be credited back something please call me if you need to know anymore about my experience!!!!!Robin B.
Put up an outside dropbox for keys, etc.HAROLD J.
Super easy process to turn in the truck and very friendly personnel.STEPHANIE C.
No commentsLarry B.
The truck was usable and relatively clean. It had mud/dirt caked underneath, but didn't effect the use. The app stopped working while picking up my truck, and it was before the UHAUL folks got to work. So, I just finished without being able to report the dirts and took the truck.Scott J.
I think $500 for two days rental is a little priceyRICHARD P.
Good experience at this location.john A.
it was a good ride and worked for what i had to do.Jaylene L.
one person started to check me in then he had to give me to someone else because he had no axcess to check us in. after telling how bad that truck bounced very bad ride. He told me to complain to U-haul. they may help with refund. NO help at all with check in just a large bill.Rick C.
I'm thankful that the employees here are helpful because the website was not.Haley V.
I give en 5 starsJackie D.
Adam went beyond the call of duty in trying to diagnose why our electrical hookup was not working. Then, because of the extra time it took for us to get it working, he gave us extra time to return the trailer. We highly recommend this location for U-Haul rentals. Thank you, Adam!David R.
Great place, very friendly staff.Rick M.
Better marketing on how efficient the self check is make it known that there is an outside key pick up and drop off. I think more people would use that method over in store contact!Dave S.
Hire individuals that uphold the highest customer service standards instead of just receiving a paycheck.Meghan B.
The staff was very helpful and polite and the location was easy to find and to access! This site was also open on Saturday which was especially helpful since other sites were not. Lots of parking since this is a True Value store location.Don M.
Nothing at all. Super smooth. Adam was awesome. Thank youMartin K.
Had to go to two places to get everything I preordered. Although a appliance hand truck was ordered the inventory showed they didn't have any although they did. Had to wait for this debacle to get straightened out. The process took over an hour to complete with extra driving time going from one place to another to get everything. Return in Hastings was fast and easy.Gerald S.
No improvement necessary.DIANNA KEEL L.