The truck that I reserved was NOT at the location when I arrived. The AAA Self Storage customer service representative called to find other local UHaul's with an equivalent rental available. While waiting for the customer service representative at AAA Self Storage to locate another rental, I received a call from a UHAUL call center customer service representative informing me that I had a reservation for a mobile pickup and that my reservation would be cancelled if I did not complete the pickup. I explained to the UHAUL Call Center Customer Service Representative that I was currently at AAA Self Storage for my mobile pickup and that there was no truck available AND that the Customer Service Representative at AAA Self Storage was attempting to locate another rental locally. During all of this...the truck was returned and I was able to proceed with my reservation and rental almost an hour AFTER the scheduled time. NEXT, while driving the rental truck the ABS alert appeared on the dashboard as well as a message stating that there was a problem detected with the brakes. I placed a call to UHaul Roadside Assistance and was told to call back when I reached my destination so that they could dispatch roadside assistance. When roadside assistance arrived and completed the vehicle inspection I was informed that the tech could not determine why the brake system alarm was on and that the truck needed to be towed for maintenance and another truck would have to be provided for me to transfer my belongings to so that I could complete my move. The roadside assistance tech informed me that a call for a tow had already been placed and I would be contacted. LAST, when I attempted to return the UHaul to the location that was sent to me via text message THERE WAS NO VISIBLE DROP BOX for the key. I had to locate a nearby UHAUL location with a visible drop box and return the rental to that location instead. My experience was fraught with issues from beginning to end.
ANGELA J
AAA Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Carrollton, GA 30117
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- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Excellent, smooth rental.
ANTONIO BThe lockdown on the tongue did not work. I had to go back in and change to a different trailer.
WILLIAM CThe U-Haul app SUCKS, took my 30 min to return a truck due to issues with the app loading
CAMDEN TVery good
Gerald W