Great customer service, very accommodating friendly staff. I will be recommending this location to anyone who needs a rental nearby :)Johanne L.
Moving Truck Rental in Casselman, ON at Roy Equipment Rental
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Casselman, ON K0A1M0
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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They charge me on my card two days of rental but i only had one day of rent. I go to location they said call 1-800 number so i did over one hundred times no one answer the phone even I was in line for over two hours this looks like a scam it's not customer serviceMASOUD T.
Great staff! Came in on a Sunday which is their day off to give me the truck.CHRISTOPHER M.
Louis G. helped us and we had an excellent service.SIBOMANA H.
Nothing very good clientleEric V.
The truck was not clean when I picked it up. I threw out 5 mask's, receipts, random wrapers and napkins, and a jug of ice tea from previous renters. The bed of the pickup had random junk leftover from others as well. Coffee spills were all over the seats and floor. I felt the need to sanitise most serfaces that I figured would be standard practice these days. I returned it cleaned inside and out in better condition then I picked it up.Leland M.
Worse place to get a uhaul. Dirty trucks and I had to put air in the front tires. The transmission wouldn't change gears then bang in gear. And to top it off I ask the ladie on the phone what I oh but got a email stating I oh 5x that amount. Lol at the end of the day uhaul is way to expensive and I think I'd just rent from Home Depot. They have amazing rental prices.Joey R.
Marco provided excellent service and advice. He is very knowledgeable and an asset to U-Haul. He made it a wonderful experience.Denis D.
100%excellent experienceRolando L.
Roy Equipment Rental went out of their way to make sure I had a trailer available for my rental period. great to deal with. highly recommended/Michael B.
Stop changing pick up location still upset you sent me 40 minutes out of my way to pickup a 5by8 trailerCarlo F.
The truck was nice and not looking too old or shaken up, just the office where to pick the truck could have a part office a bit more setup for that but cant complaint it was what I needed and it did the jobJoel P.
Marco was very friendly and did not create any problems. Vehicle was in very good condition and I was able to tow my trailer without any problems. We did a walk around inspection and I was on my way in no time. If I need a pickup truck I will definitely go back there as long as there is one available.marc B.
Location was a disaster. Truck seats had cigarette ash on them, and hadn't been cleaned out.Colin T.
Nothing in place to distance customers from staff during covid-19. Clerk tried to charge an extra $10 for the trailer light connection wire after the credit card payment had been made. He did not have the lift needed to connect the trailer to my vehicle.Ken S.
Location is dirty and needs renovation, not very obvious that it's a uhaul dealer.JÃ©rÃ©my V.
Not helpful, over charge , not qualify, worst help ever, rudeAlexandre B.
Great friendly service!!!lynn L.
Very friendly..made shure that you had the right size of trailor you needed to accomplish the task.sylvie C.
They are doing a very good jobDANNY B.
They confirmed our truck and trailer with a phone call ahead of time and everything was ready for us when we went to pick it up. Good service overall.Andrea W.
Worst U-Haul experience we have ever had and I would like customer service to contact me. Thank you, ValVALERIE N.
I did a reservation online for a 6x12 trailer, to pickup at the Orleans location on Innes Road. When we got there we were told the trailer was double booked, we need a trailer with a ramp and they didn't have any, they called around and found a 6x9 with a ramp in Cheney. So now after an 1 hour we drove to Cheney ( out of are way). When we got to Roy Equipment Rental they were great, the trailer was ready and we were off quickly! We are not happy with the Orleans location, we are renting a truck from that location July 13, I hope the service will be better!Stephen M.
The fuel level indicated on the contract was higher than what was actually in the truck prior to departing. Even though I did refill prior to returning the truck, I was subsequently charge another $35.00 for additional fuel. I identified this on the return slip as the rental location was closed. Never, did I received a call regarding the fuel discrepancy. Pictures of the dashboard was taken prior to departure and upon returning the vehicle and is available upon request.Pierre H.
They shouldn't be smoking inside they're building. They even had a no smoking sign. Like wtfDAVID M.