1st nowhere on the website does it state that a credit card, NOT a cisa debit, was required to rent a pickup truck. So we went with the smallest box van & would come back the following AM (had to use parent's card) to swap trucks. When they opened the next AM, we went in to swap from the small Box Van for the pick up. The associate was not the same person that we dealt with the day before. This guy wanted to know what we needed it for and why, told him what we needed to move despite being none of his business. He proceeded to try to convince me that I was better off with the van, pressing me to the point I could not deal with him not listening to me so I walked off to get my husband. I truly felt like he thought I didn't know what I was talking about because I am a woman, it became more obvious when my husband and I got back to the counter. He didn't treat my husband any where close to the way he had treated me. When we returned the truck a few days later, I learned that they had charged my mother for the Box Van which was supposed to be on one bill to me not split up.
MICHAEL V
McKays Hardware LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Chandler, AZ 85226
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On Saturday received 2nd truck with less than half gas at 8am, after renting a van from them the day before, used u-haul storage, workers and 2 trucks, very rude old man ( white hair ) at 8am, terrible terrible service and had the nerve to yell at me in front of other customers after forgetting to add a dolly, not only was on the order on line, when I arrived I have asked for the dolly again. So twice so i trusted the place, when arrived home dolly wasn't there so had to drive 10 miles back to get it, and in top of that got charged, no apologies or nothing, just yelling it was my fault, but I asked twice?? They shouldn't have people with no customer skills, as moving is stressful enough and that's why we hired workers. storage, and 2 trucks all i wanted was a smooth move not caring the price. But just because we don't show with a man doesn't mean we deserve to be treat it like that. If they are too old or stress because of the job they shouldn't work with customers as we don't pay for rudeness, we pay for service. So please if you want a good start with your move stay away from this location. 2 days in a row with a rude old guy too early in the morning, he should be fired, because Inwill spread the word to stay away fr this location.
Vivian MVery rude & impolite older white hair man. Never rent from this place.
VIVIAN Mself check in app is TOO SLOW!!!!!!!!!!
BRIAN DGreat rental. Good condition. Perfect for the job
Brien F