I asked for counter pick up when I get to the location everything was done thru the app witch was a nightmare there was a sign on the location door to call he doesn’t answer the phone this process literally added 45 more min to my haul such a inconvenient process and I’m still waiting for my receipt I picked the truck up at 845am and had it back at 11:30 still waiting will never use this UhAul location again wish I could at least get a credit or something I use uhaul a lot as I’m sure you see from my account with you
chris demitri
Grub Grab N Go
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cherry Hill, NJ 08003
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- 4,0 - Cote moyenne des clients
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I put my reservation in online however upon getting to the location and opening the app, there was no apparent way to actually "check-in" or obtain the key without going inside. The gentleman at the counter assisted me by checking me in manually but when I went to return the van the shop was closed and I had to process the return using the QR code. The experience was rather fragmented and I don't understand why the whole thing couldn't be done easily on the app. if it's online via the app then I should be able to do that completely not just partially.
Justin RedekerCharged me $50 for not folding a blanket
Philip DAngeloAn Absolute nightmare picking up this truck. The truck was not at the fuel level that was stated and when asked about it was told to just take a picture of it. When we asked to fill up the truck as properly stated on the contract, he said, "I don't have to rent you the truck at all" then proceeded to call us A**holes. Meanwhile, the entire side of his face was black and blue as it he had already been in another confrontation. What a poor contact person to have to deal with for this transaction and I can promise, I will never use this location again. He shoudl most definitely be fired for the manner in which he handled our rental. The most unprofessional person ever
Caroline DonnellyNothing, all aspects of the rental exceeded my expectations.
Mark Gray