This digital pick up process was the absolute worst experience The location had poor internet connection. The truck could not be unlocked. The entire experience was bad with the exception of the moving helpers. U-Haul get your act together.Mary B.
Moving Truck Rental in Chesapeake, VA at AAAA RV Boat & Auto Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Chesapeake, VA 23324
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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The person that helped us was very nice. But for a person with an assistant manager name tag, she knew very little. We were a walk in and she didn't seem to know how to rent us a vehicle. We wanted a 1 way and she didn't plan that, so we ended up having to return is much later than planned and had to pay extra mileage and gas. The windshield wipers didn't work, need replaced, and the transmission, is sluggish in first gear.Andrea G.
The poor lady at the counter didn't have a clue to working the technology for the return. Although she was very nice.Michael A.
I though it was kind of different and not necessarily should be placed on to the customer to have to complete the check out and check in of the vehicle when there is a clerk present and open. If it was closed then I understand but when I picked up the truck I had to complete the whole process myself as well as the check in while the attendant sat in the office on the computer. The truck was clean but it was kind of hard to drive due to the steering wheel having to turn the whole time to keep the truck straight. It seemed like the wheel was not lined up with the front.Travis M.
I'M WAITING FOR MY 141.90 TO BE PUT BACK IN MY ACCOUNT. YOU TOOK OUT TO PAYMENTS THE OTHER WAS 279.67.THANK YOUFlorence W.
Poor customer service at the location. Was lied to By the â€œmanagerâ€, and extra unauthorized charges were added to my rental and charged to my credit card without my authorization. The rental was filthy and my furniture did not fit inside even though the manager advised it would fit. I will not be using uhaul again. Pensky and budget both are honest and do not steal from their customers.Daniel G.
Robin at the front desk is amazing. Awesome customer service.. As for ur fees that include truck and MILEAGE, U WILL NEVER GET MY BUSINESS AGAIN... I will definitely tell my friends to go else where.. Customer service a 10 Uhaul experience 0Hector M.
Everything went smooth, didn't see anything that could be improved.Anthony B.
Did what was required. And helped when needed.Terrence S.
The lady was friendly but i was charged twice and when i called to ask why i was told i would get my money back once it stopped pending but that was not the case . I lost out on $112Ceona C.
Check In was very easy- great attitude employees- Helpful and attentive. The Cargo Van was brand new- !! Our Move went well to Northern VA- Returning the Van was easy on Sunday when closed- Just used the U-haul return APP on my phone- Great Rental!!Helen V.
Uhaul employee was very nice and helpful. equipment was clean, but, the fender was cable tied and when we hit first bump on highway, on way to pick up car, fender started flopping in the wind. had to detour to a safe location to stabilize fender. not really something i wanted to do within 5 minutes of picking up equipment. I will also say that Uhaul has good and bad representatives. very disappointed overall of the service. Very frustratingAnatoliyivna P.
Friendly staffJustin M.
Great service.. I had a last minute furniture pick up that would not fit in my SUVI was able to rent a van with no issue.Thomas R.
Great services!!Christy B.
Customer service was unacceptable. When I returned the truck I was over charged due to them returning the wrong truck under my account. Called the location to get clarification and the manager was dismissive and did not want to help. Called the 1800 uhaul and the operator was able to see the mistake which was the sites fault and submit a dispute.Natasha A.
Difficulty finding the late night drop off.philip S.
Yes i love itKeyonia M.
They over charged my cardBrittani G.
Robin Headley provided excellent assistance in fullfilling my moving needs and provided great customer service during the entire process. Thank you!Edward K.
The attendant was excellentFrancisco E.
Very friendly staff.very helpfuleddie P.
This is disgusting. Somehow someone stole my reservation a day early and used my credit card information to pay for the usage of a truck. Ridiculous how did the salesperson not check their id or phone number. Literally fraud takes place at this business. Now It's beyond a little inconvenience because they don't have the truck I reserved and I was forced to rent something bigger than need and at a farther location. Hopefully when I speak to someone higher in 72 hours they are going to address the fact that my credit card information was stolen through their business.Angelo H.
Dropped off vehicle/equipment after hoursMarcellous P.
I was totally dissatisfied with the gas mileage. Something has to be wrong with this particular truck. I drove it a little over 50 miles and used 24 gallons of gas. That is around 2 Miles / gallon. Needless to say it cost me An additional $60 in gas on top of the rental cost. This is unacceptable!Dexter H.