The customer service agent for spoke with me about need to call alternative contacts was rude and unprofessional. She hung up on both me and my contact Jennifer. The process of providing these contacts was both aggravating and time consuming. This process should have been explained prior to arriving at pick up site so I could have planned for this process. Customer service is not for everyone, your agent needs to learn patience and empathy or she really needs to pursue another field. You need to work out some kinks in your self-service rental approach. Merci.Michael O.
Moving Truck Rental in Chicago, IL at 24/7 On Grand
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Chicago, IL 60622
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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Oh boy let me submit pictures! After being delayed 45 minutes at another uhaul location, we were relocated here. We had to dig ourselves out of the snow. The vehicle should have been able to handle this, as there were small sedans driving on the lot. But, the snow was too deep for this weak cargo van. Overall, we had to dig for over an hour and a half to get the van out. We think it's axles were off center because we got stuck driving in our home location, where small sports cars could get through. Overall SO disappointed that we had to shovel ourselves out with no assistance from the gas station and the quality of the vehicle.John B.
Fuck uhaul- you are the literal worst ran company of all time.Matthew H.
I was suppose to receive 5 blankets and a dolly and neither was on the truckWillie K.
Very difficult to get keys and I am overcharged for fuel Will never recommend u Haul to anyoneNaresh D.
In the directions to pick up the truck it would help to have a video of how the word lock works when getting the keys. I had to google a video to get the lock opened after struggling to get it opened.Neha B.
Great vehicle â€” it was literally brand new. Used these guys for a cross country move and everything about the pickup was seamless. Thanks much!Arthur V.
No personnel to help and getting the key I had to call customer service for help... had redo my reservation from the beginning to much for A 2 1/2 hr rentalPatrick K.
The cab of the truck leaked when it rained (not the location's fault) and the truck did not come with the moving pads I paid for.Lauren S.
I have been double charged on my account and for a larger amount then the provided invoice and when I emailed in I have received no response back as to why this has happened.Ian M.
It was a self service station but my app thought that it was a physical building with reps inside. Took half an hour to get the proper code for my key.Daniel K.
Online/mobile pick-up was easy but could be a little quicker. Took over 15 minutes to get the keys once I arrived and started the process on my phoneEmily S.
We were told this location would have a representative but it was in the back of a gas station and was a self check out. Turned out that it was actually very easy with app. We had no issues.Nathaniel P.
I ordered two mattress covers that were not in the truck.Andrew S.
The pick-up took a bit of time to get the truck. Needs to be more streamlined and approval completed prior.Kenneth K.
The check in process was not timely. I waited about ten Minutes for approval, then had to call and wait on the phone for about 15 more minutes until someone could finalize that process and I was still expected to return within the original time period.Alex M.
Please consider updating your lockboxes. I could not access the keys, and therefore had to cancel my reservation.Christine R.
The incorrect date was added to my rental and would have meant that the equipment was due bag 24 hours prior to when it should have been. I did call to inquire about that and the uHaul customer service representative looked into it and fixed it fairly quickly.Michael H.
It need more light (motion light). I'm a woman and I was very nervous taking pictures moving around at night with out proper lighting.Ebony L.
Two times in a row I didn't get the keys to the van I reserved. The second time they gave me a box truck instead, after spending 30 minutes on the phone. Couldn't return the box truck when finished, because of the original van reservation. Had to spend another 40 minutes on the phone with no real solution reached. The 24/7 spot turned out to be very inconvenient, you're better off going to a location with with real employees.Mitch B.
I had a lot of problems getting the lock open. Also, when I returned the van it was dark outside and I had to park it in the lot BEHIND the gas station and it was very dark and creepy. No lights anywhere. Besides that to finish checking out, I had to photograph the van inside and send to U-Haul on my app. This was a little creepy behind the gas station in a lot with no lights! I was not comfortable with that at all!!! Other than that, and a problem opening the lock the van was GREAT! Thanks ??Beth R.
The app should ask me for pictures of my driver's license when I create the account. It slowed everything down to have to do that while I was standing outside at the rental location.Matthew T.
Good morning, I typically done leave bad reviews but truly felt someone should know about the inability to use the 24/7 mobile check-in feature effectively. Originally, I had a reservation at 629 N Ashland Ave Chicago, IL 60622. I did not receive any kind of email about a code or lockbox to get my keys. Instead, after checking in the website told me to go inside to the front counter to get my key. This was impossible to do because there is no counter (it is a shared location), and the other business was closed. As a result, I stood outside in 35 degree weather on hold waiting for someone to help. After reaching someone and being transferred to a different agent, she had me open all of the lock boxes on site and none had keys in them. There was also another couple was in this same location and had the same issues as me. It took over an hour of back and forth and traveling to a new location to finally find a reservation that had a truck I could use. To make things worse, the agent on the phone told me that the fuel was at 1/2 tank, but when I got in the car it was clearly in between 3/8 and 1/2 tank. By this point I had wasted 1.5 hours so my move was delayed (we had others helping us move), I did not get the dolly I originally wanted since they gave me a new truck, I ended up paying more for this truck than the previous reservation, and I had to put additional gas in to get it to a 1/2 tank since whatever was in the computer was wrong and I knew I'd get charged if I didn't return it at 1/2 tank. (I have picture to verify the original gas level). I am extremely dissatisfied with the entire process. I'd like to ask for some type of refund or credit given my entire experience- it was a significant amount of time and money wasted because the process was disorganized and no one knew what was going on or how to help. Please contact me about this experience.Hunter K.
I went to the location I reserved to drop off the UHaul, but I was turned away because there was already two vehicles parked at this gas station. I couldn't understand the clerk in where I should go. When I got to the 2nd location, the clerk at the gas station was not helpful and confusing, Finally, I discovered a lock box to put my key and contract, although I didn't like giving up my contract. No one would help me.Amy K.
Run my approval when I book it. Don't make me wait in the cold for 15 minutes while you run my info when I'm trying to pick up the van.Daniel H.