If I utilize the "pickup at counter" option, I should be able to pick up the keys at the counter. When I spoke with the gentleman at the counter, the FIRST thing he told me was "You need to call customer service" Customer service told me that he needed to submit the lockbox code on his end, so that I could retrieve the keys. The whole check-in process took 40 minutes...
kaleb b
StarBoyz Auto
24/7 Rentals
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One-Way and In-Town® Rentals in Chicago, IL 60625
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Unfortunately it took an hour + to get the lockbox to work
Santos LThe app did not work, the lockbox did not open, I was 1 hour in a phone waiting loop, nobody picked up. I needed the truck at 7, I was able to open the lockbox at 8. This is not acceptable, hence I would not go back to the location unless somebody is there in person.
Susanne MBoth my pick up and drop off locations were changed from the locations I submitted in my request which wasn’t ideal. At the drop off, the staff was confused upon my arrival and claimed they didn’t have a drop off scheduled for that day. The staff’s English was poor which made communication difficult. When they agreed to accept my drop off after I showed them the confirmation from U-Haul, they had me find street parking nearby for the truck which was difficult in a busy area. They should have offered to park it themselves as they’re more familiar.
Tyler J