I had paid for furniture pads and a furniture dolly to be included with the rental, and they were not included with the truck when I picked it up. The person inside the the store said that it was all managed online and that he could not help me, even though i had paid for the additional equipment when I made the reservation.
Kelly C
Lawrence Shell
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Chicago, IL 60640
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Missing blankets and dollies.
Reymond PNo all the items were available even after confirmation.
Muriel VOverall experience was terrible. App kept saying "no equipment assigned to this reservation" even though the van was at location. I had wait on phone 20+ minutes to speak to a rep. The rep was very kind and helpful, but still took another half hour to jump through all the hoops you guys made me so to finally get the keys. Why couldn't I have entered all the info WAY before I picked up van? Extremely frustrating. Also, the was a flattened dead rat by the side of the van at the location. Bad omen.
Patrick GThe vehicle was not Assigned to until 45 passed my pick-up time. The lockbox with the key for the van was wide open. The app tried to charge me 89.99 for the van at pick-up even though I booked it for 19.99. Had to call it and dispute and have the customer service rep change it to the correct amount! the app did not allow me to change the gas gauge on pick-up so it showed an incorrect amount. It also did not allow to upload the pictures for the pick-up. I returned the truck with he same amount of gas from the pick-up but since the app entered as full tank, it tried to charge me for the overage to which I disputed and have yet to hear back from uhaul! Altogether this has been a very poor experience. I have always rented Uhauls for moves and anything of the sort! I was even considering renting a large storage unit for the winter to keep a couple of motorcycle but I am considering not returning to this company. Disappointing!
Renan L