There was a bag of crack and a crack pipe in the vehicle. I am not trying to get pulled over and arrested because one of your employees likes to smoke crack in the U-Haul. Absolutely ridiculous that this is a thing. Couldn't believe it. Probably won't ever use U-Haul again because now I have to be worried about illegal drugs in the car whenever I get one. So stupid. Get it together
John S
Fat Boy Deli And Food Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Chicago, IL 60641
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When I made the reservation, it was for a one-way rental from Chicago to Iowa. When I picked up the u-haul, i was very clear that it was a one-way rental and I would not be returning it to the place I picked it up from. I was even given keys on a one-way rental key chain. When I was about half way through my 6 hour drive, I received an email that my entire reservation had been cancelled. I returned the truck the next day (since I arrived at my destination late at night) and that's when I learned that the place I picked the truck up had changed my reservation to an in-town rental after I picked up the truck, and then proceeded to cancel my reservation, even though I had already taken possession of the truck, which made returning it into quite a long process. I had also paid for a dolly to be included, and it was not present.
EMILY MIt was my first time booking a truck. When I booked it, nobody explained to me that it was going to be picked up from a random location. I thought it was going to found at the location where I booked it but it was not. My brother(the driver)and I wasted some time before picking it up. When we finally picked it up, it looked like we never did. But we didn't know until we tried to return it. I was on the phone for around 3 hours to be able to send it back. As I said before, it was my first time booking this service which was not pleasant because of the inconveniences that my family and I had.
Katy A