This was the worst! No clear signage, no notification that my pick up location was moved, rude staff, when I called the number I was hung up on TWICE because the person picking up said â€œI'm sleeping can you call back later.â€ They were late (pick up was at 9, went to original location because no notice of change and after much confusion and rudeness, didn't get my truck until after 11). Wasn't a contactless pick up. Almost lost my movers because this was such a disaster. Poor communication, no notification of change, unprofessional customer service and lack of signage in a really bad neighborhood made me think I was getting set up to get robbed. It was terrifying. I would never use U-Haul again if it was like this place. This was unacceptable.Rachael H.
Moving Truck Rental in Chicago, IL at Breakthrough Tax Service
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Chicago, IL 60651
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 8h pm
- Sam : 9h am à 3h pm
- Dim : 11h am à 5h pm
One-Way and In-Town Local Rentals in Chicago, IL 60651
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Hard to find b/c the business listed at the address does not have a sign. It's in a dumpy office building in a sketchy neighborhood. The instructions don't say the uhaul lot is across the street from the address. I found the office by asking a security guard knocked on the door. Was greeted by a woman who took me back to the owner who was in the office on the floor with the lights out. She didnt know the codes to the lock boxes for the keys, so i put the keys in the unlocked lock box. The parking lot was very dark and sketchy. Worst experience. The drop off location was not was i selected when i booked the reservation. Awful experienceThomas C.
The experience and service were excellent! My only complaint is the price. Too high!Rosanelly C.