The customer service was excellent. Very efficient and friendly.Tapera C.
Moving Truck Rental in Chicago, IL at DCI Furniture
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Chicago, IL 60659
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,0 - Cote moyenne des clients
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Fat short Lady at this location was very rude and she was horrible just horrible not supportive. I don't recommend this location to any of my friends. Service at location is horrible, they don't have manners to speak with a customers I was disappointed with shit location. When I said that lady that one of wheel has less air in it she said just carry on. U-haul should take the Fantasy from this location.Mohammed azam H.
Thanks uhauladam O.
I don't like the ladies Talking so meanMahbub Alam A.
At this location, there have no business in moving , there are into furniture selling so they don't care about the vehicles/trucks/cargos van .periodambrose J.
When I arrived at the location, I had to go searching around the store to find the representative - I tried to call but the phone rang off the hook right in front of me - the storefront is big with multiple show rooms and two stories. There was only one person working and she was in the basement helping customers. I was given no rental paperwork and she did not mention that there was a key drop box. Uhaul told me my truck was due by 930am but the location does not open until 10. I took time off work because I wasn't aware there was an after hours drop box. There is no parking lot or place to park the truck upon return. I could not ask anyone where to leave the truck because the store is not open and no one has arrived yet. Overall this was a negative experience but could be fixed with a more attentive staff/better communication and customer service.Anne O.
The location staff is very cooperative and available to help.SHAMSUDDIN M.
That lady who manage she is totally unprofessional and rude you wil lose more customers in future only because of that frustrated lady I think his name is Messa?Nauman B.
The lady at the reception was lacking of good customer services and manner and was very nervous. And when I returned the key another lady told me that I will receive email regarding returning the van and the key, I didn't receive any email although I returned the van earlier than it should be. There should be a proper monitor of the time and mileage that the vehicle been used by the customers. But I am so glad to use Uhaul van, Thanks a lotShady E.
I really upset with quality of service and I got charged extra and they don't have answers and its waste talking to customer care i don't wanna waste my time with this nonsense thank you for not providing the service you guaranteed.Syed A.
I ordered a dolly and moving accessories, of which they had none. I also returned the truck within 5 hours of renting it and it was not logged into the system until 4 days later AFTER the central U-Haul location called me to ask had I returned the truck. DEFINITELY will not recommend the location on 2832 W Devon in Chicago 60659.LaShaunda R.
The van was not ready for pick up and drive in my opinion. I had made a reservation the day before, but the van was duty on the inside and covered with snow and ice when I arrived. It should have been cleared from the snow and ice at least, but I spent 20 minutes brushing the snow off, defrosting the windows, and freeing up the wipers that were stuck frozen to the windshield.Esam Z.
Customer service was exceptionRobert M.
Terrible experience just found out I got way over charged 4 times which is every time I rented at this uhaul, very shady... even after explaining exactly how far I was going which was literally in the neighborhood each time! I am glad I just checked my account and did the math. I better get my difference back. Last time going thereHusnah M.
This was the worst vehicle rental experience I've ever encountered. This is not a solely uhaul location, uhaul is an ad hoc service at a furniture store. In person scheduling at the office which is a furniture store, connected by separate storefronts, can lead you entering an empty store of the main location. I nearly wasn't able to pick up the vehicle- they intended to close the office at 7 when my pickup was at 8. The prior user was late for the return. The vehicle didn't have a loading ramp, which was an essential tool I was relying on to move the heavy furniture. On return, I ran into a couple that reserved a vehicle for the day. Unbenoth to them the office was closed for the day. Their calls were not being answered while they stood in front of the vehicle they reserved, yards from storefront. They were out of luck in fulfilling their reservation. I would not use this site ever again.Shalona B.
This is a weird disorganized furniture store that is not adequately set up as a uhaul rental location and reflects poorly on uhaul. It was a very frustrating and unprofessional experience.Sarah M.
I was overly charged at first, the address is listed incorrectly and the lady had terrible customer service. I couldnt schedule the truck n the phone, then she over charged me and now she charged me for an additional day that I did not use the truck. Needless to say this experience has fucking sucked and I WILL NEVER be going back to to this place and will have to think about using Uhaul again when moving because of all the difficulties that I had to endure because of poor customer service and lack of resolution from headquarters. Thanks for nothing.roger M.
Didn't have the dolly I ordered. Gave me the choice of picking up at another location or driving the truck there to get my dolly.Randy H.
The cargo van I rented was the dirtiest U-Haul I have ever used, you can tell that they NEVER take the time to clean it between clients! Won't be back there!Amanda O.
Truck wasn't at arranged location. When we got to this place, person talking to us was sitting on couch. Never got up, tried to sell us furniture. Mentioned man with us had on dry-cleanable pant, and if could pay $3 to clean pants, he could afford furniture. Girl came to help us later. She was nice. I asked her to come check truck with me so we could verify everything ok. She said no, she had "checked it a little while ago". Found both people to be extremely unprofessional, although girl was better than the man.Theodore S.
Did not explain the process or rules or charges or anything. Handed me the key and said, "it's over there...". I understand charging for fuel, but the $30 fueling fee was never explained and is unacceptable. Vehicle was in rough shape and only had a 1\4 tank to start with! Terrible experience with this location.Daniel B.
Actually I cleaned the truck but still they want cleaning money no goodSalman A.
First off, no one went over the vehicle with me nor explained how to use it. I was not give any instructions and the current odometer statement was not signed or marked. The truck box was dirty as well. The biggest complaint I have is that the person who was assisting me only pointed out that my U-Haul truck was parked outside and handed the keys over to me. When I asked where should I park it when I return, I was told "to park somewhere on the street". It was very confusing and when I arrived to return the truck around 10 pm, I did not know exactly where to park it, there was an open pay-to-park spot available next to the furniture store but the pay-to -park service starts at 8 am in Chicago so I really hope not to receive a parking ticked on my driver's license. I have been using U-Haul services for the last 4 years every time I move and have never had such a disappointing experience.Taras G.
The tank was quarter full when we got the truck. We got charged for returning it at the same level. There is limited parking in the area. We had to pay for parking when we returned the truck because a random car was blocking the designated spot.Subarno S.
I reserved dollies but ended up having none because this site doesnt have tools. Wish UHaul had let me know this info in advance. I reserved the truck at 10 am but the staffs did not show up to the site until 10:30...DUYEN C.