Apparently, U-haul changed our drop off mid process (I didn't answer the phone mid packing). Unfortunately, this is a drop off location only and the employees don't have answers. Called U-haul and Danielle was very helpful. She was able to reinstate Village Liquor as our drop off. Pick up location did not give me a lock to secure the back so I couldn't lock the truck key in the back. The woman at Village Liquor (Emmi?) was willing to take the key from me although that was not their typically practice. I appreciate that!
DIANA L
Village Liquor
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services dans cet établissement :
One-Way and In-Town® Rentals in Chino, CA 91710
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After I contracted the pick-up and drop-off, I received a call from one of your representatives to change the drop-off due to the number of trucks going to that location. I agreed, it added twenty minutes to the drop-off journey as well as miles on the truck. Much to my surprise and disappointment, I received an additional mileage charge resulting to the drop-off change. Other than that, it was a good experience.
KENNETH MThe access process to retrieve the key And I didn’t like that i wasn’t told in advance that I wasn’t renting the truck from a certified dealer or actual UHaul store. Didn’t like the surprise.
Sandra Hthe employees didn't know anything about the truck or even how to fill out the paperwork, in fact asked me to drive to the main location 10 miles away?
Alan D