Picked this drop off because they were suppose to be open until 7:00. Arrived around 2:30 but door was locked. Note on door said to phone because they may be cleaning a room. My U Haul app had an error so I couldn't add mileage, etc, so I wanted to see someone. The lady on the phone said she doesn't have to deal with people and to use the app. I told her multiple times that my app didn't work, but she said to use the app, drop key in key bos and she wasn't coming to help. I took pics on my phone and was going to drop off key. The key box is damaged and doesn't close, leave alone lock. I tried to phone her back, but she must have seen my number, so she didn't answer. I left key and when I got back to Barrie went to the U haul there. They were very helpful, input lots of notes about this problem and took mileage and gas readings. She was awesome.
Barbara C
Sunny Motel
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Port Elgin, ON N0H2C5
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When I arrived the truck was not cleaned off of snow and my bill was charged more than what was quoted.
Mark MVery friendly and patient!
Alex FExtremely horrible slow service, unsafe parking lot, staff didnt know what they were doing and not helpful
Nadia BSite told us to go to Port Elgin for pickup but provided zero info on address, Went to other uhaul site in Port Elgin and then only offered head office number. We were delayed an extra hour by the time we went back to the other site and picked up uhaul. Very very confusing!!
Michael D