The location was a hotel that smelled like urine in the whole lobby. The guy behind the desk didn't know how to rent me the Uhaul so he called someone on his cell phone and the person on the phone was handling my rental, this made communication a literal game of telephone. Then the guy asked to verify my id, even though I had to take pictures and upload it to uhaul website already. I gave him my id so he could confirm my id then he started taking pictures of my id on his personal cell phone and saying he had to send it to the guy he was on the phone with.. by the way the guy I was dealing with was talking in a different language on the phone so I couldn't understand what was being said. I was also never asked about the extra coverage/insurance options you can purchase. The vehicle I rented had only 5/8 of a full tank of gas and 15 minutes into my rental they sent the contract to my email, when I looked at it they were claiming it had 7/8 of a full tank, but I was already gone and it didn't make sense to turn around and waste my fuel to go argue with them. They asked me my estimated amount of mileage. I said about 80 miles. The rental was $29,99 plus $0,99 per mile. $79,2 in milage+$29,99= $109,19+tax($8,75)=$117,94 but the guy tells me $123 and some change. It's only a difference of $5 so I didn't say anything and paid in cash. They never gave me a receipt or had me sign anything. I picked it up at 8pm and returned it 21 hours later (5pm next day) I was told I had 24 hours when I picked it up. However an hour and a half after I dropped it off the hotel calls me and says I owe $66 and some change because I had it for 2 days?! I explained no I had it only 21 hours out of 24 hours that I was told I had. He replied to me that I picked it up at 8pm and was supposed to return it by 1am or else they would charge for 2 days. No, no one ever said anything like that, in fact I was told something completely different and when I left with the truck I even stopped at the door , turned around and asked â€œso I have 24 hours, I just need to be here by this time tomorrow right?â€ And he said yes sir! Right before I returned the truck I had it cleaned inside the cab area and had the box area also cleaned out. I also put a FULL tank of gas in it. So I called u haul and filed a complaint about this situation. I was told someone will contact me within 3 days. I called yesterday, 01/07/23 approximately 6:45 pm.marcus P.
Days Inn Sharonville
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cincinnati, OH 45241
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First off it took them 45 minutes just to get me out the door. They first too my information, then had me check in online instead. They did not know how to properly hook up the trailer. I had to do it. Same with drop off.Keith G.
There was zero customer service. I was forced to check-in online on my phone then work through the front desk attendant who was on the phone with someone to help me. With the back and forth on the phone it took 45 minutes to complete the pick-up. No one assisted with attaching the trailer. I will never rent from this location again and will never recommend this location as a rental location. Would even consider renting from someone other than Uhaul based on this experience.Michael A.
Best location ever â€¦SNEHAL P.
No one around to assist with the checkout. No one to help with the hookup. Extremely poor customer service. Uhaul needs to reevaluate what they are doing with this location.John G.