I was told I would get a 200,00 $ discount on the rental because a 10 foot truck was unavailable, but did not. Because I had to use a 15 foot truck (which was overkill) I spent twice as much for fuel. This is totally unacceptable. This responsibility lays squarely with U haul Corporation.Lawrence B.
Moving Truck Rental in Clarksville, VA at Lakeview Food Mart
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Clarksville, VA 23927
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,0 - Cote moyenne des clients
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The customer service via phone is absolutely horrific with wait times of a minimum of 20 minutes. You will listen to hundreds of repetitions of how you should go on line to solve your issue (other than one or two things, nothing else is solvable on line and you start over at bottom of the queue. Sometimes when you get an actual person, it turns out they can't help and you get put on hold all over again. When you get an actual person they are great, professional and helpful as they can be, but by the time you get to them your nerves are frazzled from the endless repetitions of sales pitches for on line solutions and you have missed phone calls or directions on your phone. I absolutely dread having to rent from UHaul again, but they are better than the competition for one way rentals. In actuality the equipment and facilities are clean and well managed and the people are great, but the incessant phone holds are horrible. Managers at UHaul should be required to call into their system every month with a non-standard problem to see how bad this is. The poor rating is simply to get your attention, as said earlier, the real people and facilities are excellent.MATTHEW D.
The CSR was quick to assist, was able to account for and deduct the missing equipment cost, and was friendly.Benjamin G.
First the lady took forever didn't know know what she was doing and it was my first time renting and she didn't explain about then gas mileage overage or that when filled it up because it was under a fourth of tank and I took back on half a tank of gas I couldn't get my money back. Customer support poor I took back a day early and more gas and no money back after paying 495.00 dollars and putting 117 in gas and then charged me almost 7 dollars for a few miles over. I would pay someone off the street to help me move before I rent from uhaul period.Angela R.
Have all the equipment at the same location on the date and time of reserved and guaranteed to be at.Jimmy W.
Lots of room for uhauls but big pot holes in the lot.Christopher P.
Very helpful and answered all questions.brent T.
I will be calling later. Not only was this one of the worst experiences I have ever had. My brakes are not working o no my vehicle. The truck was dirty. Smelled of cigarettes. Garbage under the seats. The inside of the loading area was dirty. Smelled of cigarettes smoke. A eight and half hour drive took me twelve hours. One reason being issues with the trailer.Angela P.
Nothing great customer service!Linwood H.
Have rain suits available, it rained during the entire move. Every thing was okay.Marvin B.
Friendly,, good customer care...straps on pull up wheels on dolly worn out don't turnBruce M.
The app, which I used for drop off, should include a link for directions.Otherwise it was easy to use.MARK M.
When dropped off tne girl was awesome and very helpful.Michael B.
The original drop off location Cheyenne Motors wasn't open and this has been a problem in the past. Suggest they not be a uhaul location in the future.EDWARD A.
Same as above. Enable guest internet access for check in and out at all locations.Erik B.
I was charged for things I didnt get. I did not get the appliance dolly I requested. And I wasn't able to get my truck until 9 when I reserved it for 8. 115.oo for a 6 hour 20 ft rental with no equipment. that is ridiculous.Athena J.
Double charged for rental. Truck needed a new battery. Support staff didn't seem to know what they were doing. I've used UHaul a number of times over the years. Unless my bill is corrected this will be the lastMichael R.
The reps here are untrained (not their fault). Too many problems to write here, but the problem goes deeper than just this location. I was contacted by what I assume was a regional rep out of the Richmond, VA area (804 area code) concerning problems with getting the trailer checked out this morning.I was hung up on by one of the two (yes two) reps that called me just a few minutes apart. Getting checked back in later in the day proved challenging as well. I also would have been overcharged by ~ $80.00 had I not confirmed my charges. Overall, this experience was a train wreck.I feel lucky to have accomplished my moving goals today.Mark W.
I returned it a day early I should get reimbursed for that. I filled the gas up to where it was and got charged extra call me at4345325482 please!jefferson B.
Get the Clarksville folks some internet service...lol..the girl had to use her own phone to help us get going. Not actually a fault of that business, just rural and not a lot of signal there. Wonderful experience. So easy. Highly recommend you guys.Christopher A.
Ensure the staff are trained to assist customers with Uhaul equipment rentals. I was not able to get a printed copy of the Uhaul contract. I was given a truck that was not ready .Jamal P.
I tried to get help renting a truck from this location. However NO ONE on the inside were ofhelp! I was told by 2 employees to go online and reserve a truck. !!! I went to South Boston and got excellent service right away! The girl in South Boston was VERY helpful!Paige C.
This location is 25 miles from our old home but we were forced to drive that distance because of problems at two local U-Haul places. This location had a truck and were able to pick up the pieces from 2 cluster-f***s before them.Edward Wayne C.
I will be calling the corporate office to discuss this whole experience. This location was wonderful and the employee was very apologetic for our experience.Wayne F.