Drop off was behind sketchy bar! Super dark and scary late night.
Lisa L.
Dyvine Appointments Training Institute
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Clearwater, FL 33756
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No one there. Had to drop the key and paperwork in the drop box.Did the best I could. Took it back two days early and got a one day later charge. They also said that I had too many extra miles, but actually I was several hundred miles under the allowed. Someone couldn't do the mileage math correctly.
Richard C.First, if a customer is going to a 24/7 location and booking through the reservation online system, the system should note that and establish the rental reservation that way in the beginning. I didn't know that until we arrived to pickup up equipment. Many of the issues I experienced could've been resolved through better communication. I ordered a dolly which wasn't included. Finalizing the reservation and getting the key, everytime i would upload my driver license, the upload would take too long and timeout. I would have to start over. After requesting code multiple times, the system locked me out. I had to call customer service to help complete rental. That guy was very knowledgeable, but because I was already annoyed from the added steps, he added to my frustration. The equipment had issues, brakes had to be pressed hard and released and pressed again before the track would start slowing down. Engine had issues in lower gear taking off, you could hear the cylinder clucking loud like the engine was about to breakdown. With the security measures in place to have door closed and seatbelt secured, truck wouldn't start, not noted anywhere in the equipment.. I had to press the brakes to the floor and turn key and hold there for a moment before it would start. This had to be done multiple times before it would start. After all of this, I missed the window to pickup all materials due to business closing early for NY end issues finalizing rental. It was the reason for the rental in the first place. It wasn't a good experience all the way around.
Ervin B.This pickup location is a joke.
Gregory R.I would like a partial refund for all The inconveniences I had to go through
Justin B.