Uhaul was dirty. Moving blankets and dolly were thrown all over the truck. Hardly any gas in the tank. The business owner was over an hour late giving me the truck because they failed to leave the keys in the lock box for my reservation. Because of this, my move went over my rental time. Even after the poor service, I still filled the tank halfway, swept the truck, and secured the dollies and moving blankets. After all of that I was charged a full second rental rate and a second safe move charge. Currently trying to dispute this. Awful experience.
NELSON P
Sagermatha Home Decor
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cleveland, OH 44111
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Uhaul was dirty. Not cleaned. Inside and inside.
Victor PWhen making a reservation listen to the customer and inform them of how to pick up the vehicle when the location is closed. No one informed us we had to use the app and we could not get the app to work and it was a inconvenience
Frank SWas not provided a receipt until after I left (came through electronically). Would prefer to receive a paper receipt before leaving, seeing as this was another business and not a traditional U-haul facility.
Anna SThe equipment was clean and mechanically maintained, however, the air conditioning did not work in the truck I rented.
Angela C