Mixed feelings. When they couldn't supply the proper size truck I was looking for, they offered me a larger truck for the same price as the smaller truck. In order to help me go to a third location to find the truck I needed, and to keep the business within, they offered me the special price. I was super stoked that he would offer that to me. But the female who took care of my paperwork never explained the fuel policy and the paperwork was printed way too small for my old eyes to read. I was later surprised by the extra fees incurred by the fuel. Sure, I expected to pay for miles used. But I could have saved a bunch if they would have explained to me what the policy was, and I would have refueled myself to avoid the extra fees.
RICHARD P
Gaby Auto Repair
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Clovis, CA 93611
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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All was good!
BERNHARD KOffer Professional service
RAMON LVan was fairly clean in the interior, but outside the windshield was quite dirty. Clearly, no one cleans these vehicles before a new customer picks up. Also, I was told, and paperwork was similar, in reporting gas tank was full. It was not. It was only 3/4. Again, nobody checks these vehicles. Lastly, I called the location a few days before pick-up, wanting to check on my reservation. No one picked up the phone, so I left a message. No one ever called back. It seems like, all the way around. nobody cares.
KENNETH CThere was no one there Saturday when I showed up at 9am. Finally a mechanic showed up and called U-Haul someplace. They called a few workers who showed up in about 15 or 20 minutes later. Then the computers were down so one of the workers had to use his cell phone to check us in. I personally don’t like giving someone my credit card info on his cell phone. After a very long ordeal to get checked in I told the man who checked me in that I would probably bring the truck back after hours which I did. That was Saturday at about 6:30 pm. Monday I received a call from U-Haul about 6:30 pm wanting to know if I checked in the truck yet!!!!! This was 2 days after I turned in the truck and keys! It was a terrible experience as I had 4 people waiting for me to bring the truck so that we could move a family member and 2 of my helpers drove from Sacramento to help with the move. I seldom if ever give a bad review but this was terrible service.
Scott P