Was supposed to get my rental at 9 am the one and only person who does the U-Haul pickup didn't show up until 10:45. So didn't leave there until almost 11 I was supposed to have it from 9am-3pm got back after I had done called and told them I was going to be about 30 minutes late they said no problem. Still got charged for 6 hours and then another 40 dollars for being back late which wasn't my fault. If the person would have been there at the right time I would have actually been back 1 to 1 1/2 hours earlier. Horrible horrible servicecory G.
Moving Truck Rental in Cordova, AL at EZ Mart
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Cordova, AL 35550
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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The location is in a small town, people are friendly.Steven C.
I was charged $23 more then what y'all told meAnthony A.
My problems were not with Brittany or the staff at ez Mart. Chad is a rude and obnoxious representative. He attempted to overcharge for the rental by about $85. I wish I could raise my prices almost 100% over the contract rate. If he is the best that uhaul has to offer then I will pay extra to rent with another company next time.Michael P.
Make sure the drop off is correct, which sent us in circles till we found a u-haul drop. The address that was given was on the opposite side of the highway and the address that was sent wasn't correct. Submit the drop off which they said it wasn't received which I made sure of.Jennifer H.
The passenger floor mat did have sand all over it. I had to take blankets and another dolly out of it.Russell T.
Good customer relationship. Helpful.Harry P.
UHaul changed the pickup location for the truck I had reserved from Tuscaloosa to a very small town almost 50 miles away. It took over an hour to drive to the new location from Tuscaloosa. This new pickup location was a gas station and had no supplies like dollies or packing blankets to offer. The person who checked me out was very nice and really tried to help me but she had limited resources to offer. Since we were driving into Tuscaloosa from Texas, I knew we would not make it to this new location before they closed for the day. I called UHaul to discuss this with them and to confirm that I could pick up the truck the day after the original reservation date. They indicated I could. To make sure, I also called the actual rental location and confirmed that I would be picking up the truck on Sunday instead of Saturday. It's a good thing I did because UHaul had gone ahead and rented the truck to someone else. The only reason I was able to get the truck was because I arrived before the other person and they gave it to me. This despite having reserved the truck well in advance and having made several calls to confirm the pickup time. The truck's ash tray was filled with cigarettes butts and the windshield washer fluid was bone dry. This whole experience was very frustrating. I can't believe UHaul would not only change my pickup location to a place so far away from the original reservation and also then try to rent the truck out from under me after all I had done to ensure I would be able to pick it up. To top it off, the representative I spoke to on the phone regarding the change of pickup location could not have been more unconcerned or disdainful when I expressed my frustration. There was no apology or any expression of understanding about the inconvenience they were putting me through. I will definitely be looking into renting from a different company next time.william R.
They were unfamiliar with the process. It is difficult for them to handle the rental and check out convenience store customers.Leslie W.