The gentleman at Taylor Rental was very helpful and very kind. He apologized profusely for the app/web issue (see below). I'd choose this location again just because of that alone! There was an issue with the website & app with pickup outside of business hours. The fact that I had to wait an extra hour for this, to call U-Haul and speak to 4 people that didn't help and THEN GET HUNG UP ON was unacceptable.
Alicia C
Taylor Rental Center
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Horseheads, NY 14845
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Had a reservation for a trailer at the emira hieghts n.y. location but they were just so rude an nasty that I walked out. Had a similar experience last time and thought it was just a bad day but now I think it is a management problem. I have rented equipment from uhaul many times and have never had a problem with any other location.
Terrence HDrop-off could not have been easier.
Michael HCargo door is sticky and hard to open and close.
David BMy issue wasn't with the agent it was with uhaul it's self. I rented a truck for $29,99 I picked it up around 4 pm then got told have it back by 10 pm well it's $29,99 per day a day is 24 hrs either way the truck got back by 12:30-1:00 am was a lil late but still I paid for a day well uhaul charged me for 2 rentals I think Penske or Ryder is the way to go from now on. They steal your money by charging full rate and not giving you your 24 hrs. Then charge double if a lil late screw uhaul
Robert C