The parking lot was a ghost town, but also had several derelict vehicles parked in the lot. Inside was ice cold, no lights and packed with what appeared to be junk/garbage. Staff member did not know how to complete the return via the mobile platform and asked me to assist them. I actually processed my own return using software I was unfamiliar with. That being said, he was very positive and happy that I am tech savvy and was able to perform the task that he could not. I would rather travel to another location where someone more.... competent would be able to complete tasks faster and accurately
chris Burt
Rent All Equipment Centre
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Courtenay, BC V9N3A1
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 2,5 - Cote moyenne des clients
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the staff member was not able to sign in to his uhaul account and could not provide me with a receipt or proof of drop off
Brent WoodlandThe man arrived 20 minutes late to open the store. He did not know how to check me in, which trailer I was allowed to take (hooked up the wrong trailer) and he called his boss and made me speak to him to proceed with the reservation. All in all we were over an hour late for this. I had done the online check in, but had to repeat it all to an upset man on the phone despite inputting all the information in my online check in. I had to text photos of the drivers license despite entering all the information prior. Poorly run, poorly organized and very disappointed. Never using this again!
Ralph BurtonIt took almost an hour for them to complete everything for me to take the truck. The one gentleman started washing the inside of the truck 30 minutes after waiting. I ordered a furniture mover, this was not available, and a trolley, which they retrieved from another business. As I was about to drive away, one of them, stop me and proceeded to remove the blankets I ordered and the trolly out and finish washing the inside of truck before I could go again.
Deb FossettYour U-Haul computer system is not user friendly. It is one of the worst experiences with IT services that I have ever experienced.
Michael Walton