Took over an hour and a half to rent the truck and there were only two customers ahead of me.Donald R.
Moving Truck Rental in Courtenay, BC at Rent All Equipment Centre
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Courtenay, BC V9N3A1
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 2 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Worked great truck was great to drive great on gasWilliam T.
The gentleman was very friendly , however he was super scrambled. I checked in on line and did all the pre rental stuff on line over all it took just over an hour to get the trailer we rented as the gentleman was scrambled and the building and filing of papers looks like a hoarding burried alive episode.Vanessa S.
The gentleman providing the service was pleasant but everything seemed completely beyond him. He didn't know how to increase size of computer dialogue box, take a photo using a tablet, repeatedly asked the same questions, didn't know the phone number of the other Uhaul rep in town, was an hour late getting my reserved vehicle and was very disorganized.LESLIE K.
Better customer service, better training for staff, VERY slow , NOT knowledgeable on pickup-form filling procedures Had to input information myself, again & again and it was all pre-booked & filled out on-line previouslyPatrick P.
Total Khaos...Very disorganized and unprofessional.peter R.
Speed up serviceSteven W.
Cut down on the paper work involved with the rental. The owner had difficult time getting the uhaul site to recognize the type of utility trailer that we wish to rent. Maybe for trailers there could be a simpler system.CARROLL C.
Going forward I'll deal Budget.Sheila J.
The car was very dirty , the guy who worked there clean as much as he could but it was still dirty. Both neck and the front.OSHRAT Z.
Drive to Campbell River. It would be faster!Deborah R.
Waiting an hour and a half past my pick-up time is getting too far into the weeds not to disappointed. The operator of this location needs help from u-haul in how to be organized.DOUG F.
The owner was great really nice guy.I think he could use some help being buy him self. I wish people were less haters and took the time to realize this guy is trying his best to make a living. This is my 4th time renting this year and I'll be renting agian from this location. Contact me any time at 250-650-7722 for further info. Thanks BrianBrian S.
The poor fellow who operates this location is nearly blind and extraordinary slow. I rarely get out of here in less than 90 minutes. Unfortunately it's often the only gale in town.STEVEN M.
the store is a pig sty. I was not able to check in on line and the check in process had to be completed in store. the fellow working is courteous and does his best. he did make sure I was hooked up and safe. I have a U-haul within one km of my home and had to drive 30 minutes to this one.David H.
Waited over an hour to be helped. Battery of truck was dead and I needed to jump start it. Truck had no gas in it. Battery died again while using truck.Megan F.
The gentleman at this location,as nice as he was,seemed very disorganized and not really understanding the operation. I tried to go through online booking with him but he didn't really know much about it. Thankfully I wasn't in a huge hurry.Thomas J.
The entire booking process was a fiasco. At the suggestion of the local agent, I created an account so I could book online and get my rental earlier than opening hours... they never sent me details about how to get the key so I waited two hours until openingâ€” and then another 40 minutes for them to do the whole registration process again in person. Total waste of timeâ€”- good thing I did not have a deadline!Lori K.
The person running this location was polite and helpful, unfortunately the place is disorganized, he had computer concerns and his business is in need of a clean up and an up date.sylvia B.
You would need to contact me as my story is too long for a web message.Michael B.
The owner/operator of the location isn't doing alright, he is clearly suffering from some kind of degenerating mental issue - it took a half hour of me helping him through his own booking system to book out a pre-booked trailer. I'm empathetic but someone should look into this.BRIAN B.
The vehicle was filthy, cigarette butts in the box, half smoked cigarette in passenger door handle, trash under the seats. Inside of window filthy, pass. side wiper not working. Smelled bad in cab. All instruments in imperial not metric. Location employee nice but the place is a pigsty. Yard is a muddy mess, trucks in disarray. Horrible experience.Brian S.
This location is not run well. The owner is disorganized and slow to respond. It took 45 minutes to get my truck after reserving it days before. I was there 10 minutes early, and finally got the truck out of there 55 minutes later. I was the second customer he saved that day. He constantly was stalled because he could not find things he needed to make the transaction for rentals. He was constantly making small talk while me and other customers were patiently waiting. Other customers just left because of the going show of service. The place was a mess. He had great difficulty managing the computer program to process transactions. Sorry I used this service. The end cost was much more then expected. I will avoid this business in the future.CHRIS G.
I know the clerk was doing his best, however we waited for 3 hours to get the truck, the store is a filthy, disorganized mess, and now we have to wait 4 to 6 weeks for an overpayment refund cheque, when I'm sure it is possible to just put it back on the card that was used. I will not be using this service again. Thank you.Stephanie M.
Incredibly pleasant and best of intentions are there but he clearly needs additional help. I waited an hour and 45 minutes to get my truck. He was out helping someone else but there was no one in the office to take his place or give me any idea of when he might return. The on line booking was for a 10-foot which was not available so I was given a 15-foot for same price. However the cost of the ferry trip was significantly more than if I had the smaller size truck so the overall cost to me was still higher.Hugh M.