My reservation wasn't showing up in the system but the employee was very helpful and helped me get a truck that was being returned the same morningTerry C.
Moving Truck Rental in Cullman, AL at Cornerstone Beverage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cullman, AL 35055
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 3h30 pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Cullman, AL 35055
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- 4 Average Customer Rating
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I had multiple problems with uhaul cooperate, was treated very rudely more than once. The whole process of renting a truck was very confusing, my pick up location kept changing. When I called one of those locations, Hope Janitorial in Cullman AL, I was treated very poorly, yelled at, talked over, and told to take my business elsewhere by the the company owner. Finally had to reach out to the area rep. He was ok, but didn't call me back like he said, I had to reach out to him. I had no idea if I would have a truck or the equipment I rented until I showed up to pick it up. After returning the equipment, I was emailed a receipt with a total. But no explanation as to what the extra charges were. I also think that the company needs to check the definition of â€œreservationâ€ as it appears uhaul doesn't actually â€œreserveâ€ trucks. This was a very stressful experience. I promise, I will NEVER rent from uhaul again and I will tell all I know how terrible this company is.Christy S.
I paid to rent the hand truck but it wasn't in the truck when I arrived at the house to load all our stuff. So we just dealt with it instead of wasting an hour round trip to retrieve it.Breana P.
The truck only had half tank of fuel is our only complaint. People were friendly and equipment was what we expected and worked well.PERRY C.
Well you want to know what you guys can do to prove things I called and reserved a truck a week before I was going to pick it up I reserved it at the Cleveland Alabama location for Saturday February 6th 2021 and on the morning February 6th 2021 I get a call from The Good Hope location telling me my reservations were ready for me that's an hour away from where I was going to move from so I get to that location I'm a cantrip me a truck so I had to go hunt down a location and I ended up have to pick up a 17 foot truck when I wanted to 15 foot I had to drive an empty truck and our back to the house that I was going to move from and then what I've called U-Haul all I have ever gotten its people that don't know well I'm sorry I don't know what to do all I ever get from him when I call him up with this problem yes they did give me a $50 voucher for it after I fought with him for over an hour on the phone but that doesn't make up for the gas the mileage and I had to put on this truck my gas in my car to go find this truck when I could have went five minutes down the road from my house where I read reserved the truck at but I had to threaten the lady on the phone with putting it on social media and Facebook just to get her to do something about the problem that was going on so if you would like to call me and discuss this my phone number is 205-200-4840 and my name is Carol Porter I was excited about the location the lady and there was a sweetheart she had clean truck's and everything else but as far as dealing with U-Haul itself most horriblest Horrible's move I've ever made in my life all thanks to U-HaulCarrol P.
Cab of truck was fine, but the bed had a bunch of hay/straw in it. Easy to clean out but it had not been done. The attendant didn't know how to change my destination drop off location. I was able to do it for him.John W.
The truck needs some mechanical issues. It kept dying on us Saturday while we trying to move.Alice T.
The vehicle was over heating and transmission was not working. Vehicle window was left open overnight so inside was wet and windshield was all wet and foggy. We reserved a utility cart and when we arrived they didn't have any carts of any kind available.Gregory D.
Cab smelled and was very uncleanJohn S.
Was charged an extra $29.99 for 1-2 hours over my rental due to traffic on interstate accident. Tried calling location and never got an answer. Cost of rental was not worth it and should've found a cheaper source.Daniel P.
The marker lights on the wheel covers was out. We didn't see it until it was dark and I was several states away. They was the only lights I could see in the trailer while driving so I had to pull into a busy truck stop. Thankfully my boyfriend was able to fix them but had I been alone I would have had to spend the night at this truck stop because it would not have been safe to continue to drive it.Wendy M.
I never experienced that much professionalism and friendly staff in other location than this one . Thumbs up !!!Bernardino M.
Man helping me was super understanding and helpful despite how late I was running.Jennifer J.
The lady who checked us in got very upset when my husband told her there wasn't any blankets or dolly in the truck. She said it wasn't a big deal but we wanted it noted they weren't in there. She didn't even know they weren't in there and we didn't want to be charged when we brought it back. He asked for her to write something down and when he walked back out she asked very angrily if he was always hard to deal with. I do not plan on ever using that location again.ANDREA H.
The guy insisted they didn't do pickups after 3:30 and it took him almost ten minutes of arguing with me that he didn't know what he was doing before he would finally call someone to walk him through it. Was told he didn't know how to check out the dollies so i couldn't have one. The truck cab was full of dirt and dust and smelled like cat urine. Overall very inhospitable staff and very frustrating experience.Emily A.
Just keep doing what you are doing!Craig O.
Get the order details correct, so the customer does not have such a hassle with the details of loading and unloading crews. These crews cost in time and money that is wasted when your pickup and time are not correct.Marilyn W.
The owner was amazing! Will use this place evertime I need a uhaul!Renita C.
Oil your truck ramp, very difficult to slide it out & back in to placeDina M.
This lady was extremely busy yet she maintained her professional manner and expedited everyone as quickly as possible. She was very helpful and knowledgeable.Bonnie C.
The lady was pleasant and understanding of my AC and other issues. Very nice and friendly.william A.
We were charged twice for our rental which equaled 152$ for two days and only traveled 30 miles total , filled the tank to 3/4 where it was when we received it. Charged overdraft fees because we estimated at the most 85$ . We're told someone would get in touch with us from U-Haul and the store where we purchased it said I would have to get in touch with the U-Haul company to get my money back??Carrie O.
I don't recommend the online pickup. I was charged for fuel, when I returned the truck at the same level as when I picked it up. I picked up on 7/8 tank, and returned on 7/8 tank.Haley L.
Bad experience!!!! It took 45 min to get my truck. The gas level was incorrect. Then the next day they called asking if I was bringing the truck in when I rented it for two days. Unpleasant in every wayKelly K.