This was not the original place of pickup. I had a 20 foot truck reserved U-haul Neighborhood Dealer however when I went to pick it up it was rented ahead of me. Frustration to say the least. I'm not impressed how U-Haul's reservations work. There is no need to make reservations, they mean absolutely nothing!
gerald J.
RSC FixIt Shop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cumberland, MD 21502
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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It took an abnormally long time for the rental to be complete, I rented a 20ft truck as well as a utility moving dolly. I entered the facility and asked for those 2 items, I was then charged for a 20ft truck and a CAR DOLLY which raised my bill a significant amount and I was told it would be fixed after being billed which is has yet to be refunded that my bank account reflects. I had arranged to pick up my truck at a later time to which I did, when getting to the truck I had to call and make them aware that the battery was dead in the truck and then I had to wait 20-25 minutes for the gentleman to arrive and jump the battery. I rented the truck and it had very close to 0 fuel in it whatsoever from the start, I was told to return it with a quarter of a tank. This location was very unprofessional and unorganized, they had taken 10-15 minutes to locate the keys to the truck I had already paid to rent. The reasoning for waiting so long was "oh the manager came by and I suppose he had placed the keys in a location we typically don't place them" which seeing the organization and overall cleanliness of the facility I'm not sure there had been a specific place the keys were ever kept. However, at the end of the day this was certainly one of my worst experiences I have ever experienced while renting from U-hual and I will do my best to persuade people away from this location.
CHANCE T.Brittney the customer service rep saved the day. If not for her I'd never rent from uhaul again.
Landon S.Staff extremely helpful and friendly. Excellent experience at this location.
Sabrina S.Great family business
Theodore A.